Capgemini Survey Reveals Latin America is the
Third Most Popular Outsourcing Destination
Executives rank Latin America as attractive outsourcing location based on low-cost, skilled labor;
technology and infrastructure capabilities; and economic stability
September 14, 2010 02:33 AM Eastern Daylight Time
NEW YORK--(EON: Enhanced Online News)--Capgemini, one of the world’s foremost providers of
consulting, technology and outsourcing services, today announced the results of the second annual
Capgemini Executive Outsourcing Survey, which found that Latin America1 is the third most popular
outsourcing destination, with 25 percent of responding companies currently outsourcing to this region.
While still perceived by many respondents to be an “emerging” outsourcing destination, this survey
revealed that Latin America is not far behind legacy outsourcing destination China, which is ranked
second at 27 percent, while India leads with 60 percent of companies outsourcing to this country.
The survey, commissioned by Capgemini and conducted online by Harris Interactive, among 300 senior executives
at Fortune 1000 companies also identified the top reasons for executives to select Latin America as part of their
outsourcing strategy. More than two-thirds (69 percent) of surveyed executives cited cost of labor as the top reason
why their company might outsource to Latin America, while other attributes reported included technology and
infrastructure capabilities (49 percent), skilled labor (48 percent), and economic stability (44 percent). These
attributes are aligned with the key reasons why companies choose to outsource in general suggesting that outsourcing
to Latin America will continue to expand.
Other reasons cited as important for selecting Latin America for outsourcing include its proximity to the U.S., time
zone alignment and accent neutrality. These attributes are all unique to this region when compared to other
outsourcing locations such as China and India.
The Executive Outsourcing Survey