Companies Worldwide Provide Fast, Effective Customer Service Online With
Netop Live Guide
New version of communication solution launches.
(PRWEB) January 14, 2010 -- Netop Solutions has launched a new edition of its premier communication solution,
Netop Live Guide, which makes it possible to communicate personally via websites with chat, audio and video.
Companies and organizations can offer customer service online and provide assistance via computer, telephone
using only an Internet connection.
"With Netop Live Guide, a single click on a Website opens a connection between the customer and employee.
The individual's question is resolved with direct and personalized communication, and without waiting. This
benefits the customer, who wishes to complete a purchase, and the company, as it is an efficient solution with
minimal administration required," said Kurt Bager, CEO, Netop Solutions.
Companies using Netop Live Guide reveal that customer service via chat is up to six times more effective than
telephone support. A single service employee can handle multiple chat conversations at the same time, while the
telephone only enables one-on-one communications. Companies gain a clear advantage by saving money on the
bottom line and their customers receive fast, efficient support.
It is also possible to provide proactive customer service. If a Website visitor is idle for a period of time, an
employee will pop up in a small window and offer to help. With permission, the employee can even take over the
visitor's mouse and keyboard and provide assistance as if they were sitting next to each other.
"Netop Live Guide helps companies communicate quickly and efficiently with visitors to their Websites, and
transforms Web surfers into customers," added Bager. "Netop Live Guide helps to sell more and to secure more
satisfied customers and users."
All communication via Netop Live Guide is secure and user-friendly. The solution is based on Adobe Flash
Player and functions on all computers without requiring addi