Document No. :
Revision No. : 00
Effective Date :
PROCEDURES
Page No. : 1 of 2
TITLE
CORRECTIVE/PREVENTIVE ACTION
OBJECTIVE
To ensure all non-conformances or potential non-conformance identified during the
implementation of the management system are analyzed and actions formulated to
eliminate their root causes. This is to prevent recurrence or occurrence of potential
non-conformance.
SCOPE
This procedure covers formulation and implementation of corrective or preventive
actions for all types of non-conformances and potential non-conformances identified.
Responsibility
Activities
Interfaces
Concerned
Personnel
Note 1
Corrective/Preventive Action Report
Concerned
Personnel
Note 2
Corrective/Preventive Action Report
QMR
Corrective/Preventive Action Report
Approving
Authority
Note 3
Corrective/Preventive Action Report
Concerned
Personnel
Corrective/Preventive Action Report
QMR
Note 4
Corrective/Preventive Action Report
QMR
Note 5
Corrective/Preventive Action Report
QMR
Note 6
Identify Non-Conformance
Analyze & Formulate Action
Review proposed Actions
Approve Recommended
Actions
Implement Approved Actions
Monitor Implementation
Formalize Process Change
Discuss During Management
Review
Document No. :
Revision No. : 00
Effective Date :
PROCEDURES
Page No. : 2 of 2
NOTE 1:
-
Identify non-conformances or potential non-conformances and/or improvements during each
process in operations and record details in the Corrective/Preventive Action Report. Non-
conformances may be from the voice of the customer (customer feedback) or voice of the
system.
NOTE 2:
-
Analyze and identify root causes of the non-conformance/potential non-conformance. Record
result of analysis in the Corrective/Preventive Action Report. Formulate and recommend actions
to be taken. Ensure time frames and responsibilities for actions are clearly defined. The QMR
may also help in the formulation of corrective action.
NOTE 3:
-
Discussion with Top Management is needed before approval.
NOTE 4:
-
The Corr