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Systems Analysis and Design
End of Chapter Solutions
ANALYZING THE BUSINESS CASE
ANSWERS TO CASE-SIM: SCR ASSOCIATES
1. We need a corporate goal for SCR that refers to our new training activity. Prepare a draft to
SCR states four main goals in dealing with its clients:
SCR consultants will provide clients with cutting-edge technology and show them how
it can be used to achieve business results. All clients will receive personal attention,
professional service, and ethical behavior from the consultant.
SCR’s fees will be fair, reasonable, and competitive. SCR will strive to earn its fees the
old-fashioned way — by hard work, professionalism, and dedication to the client’s
Reputation is a priceless asset. To protect it, SCR will maintain a Code of Ethics to
ensure that it avoids impropriety of any kind, or even the appearance of impropriety.
SCR’s goal is not perfection, but constant quality improvement. SCR will encourage
and solicit input and feedback from clients.
The textbook points out that a firm develops a set of goals to carry out its mission. SCR’s
training capability represents a major step for the company and should be mentioned in the
company’s mission statement. Answers will vary, but a sample might be worded as follows:
SCR training will achieve excellence in three key areas: content, delivery, and results.
To support our training function, we will focus on three main goals:
Training content will provide world-class technical skills and knowledge required
by IT industry leaders.
Delivery will be highly professional, with attention to individual needs and
interaction with students.
Results will be measurable, and SCR will certify student achievement levels and
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2. Jesse wants my opinion on