Command Spanish® Program Data Sheet
Spanish for Car Insurance Agents
Materials Description and Content: Spanish for Car Insurance Agents (Car) is published by
Command Spanish®, Inc. Consumer Division and consists of a 76 page perfect-bound manual
with two accompanying audio CDs. It was authored in consultation with car insurance agents.
In addition to a special section devoted to pronunciation, Car contains the following work-
specific language sections: Greetings and Goodbyes; Etiquette and Social Niceties;
Communication Strategies; Numbers; Front Desk and Introductions; and “Agent Talk” for the
following situations: First Time Insured, Renewal or Change of Policy, Driver Information,
Vehicle Information, Driving Records and History, Explanation of Coverage, Approval or
Denial of Insurance, and Claims. Car also contains the following appendices: Cultural Notes;
Spanish Alphabet; Announcing Dates and Times, the Spanish Surname System, and Glossaries
for Vehicle Parts, Colors, and Traffic Violations. The book also provides a reproducible
Insurance Features Checklist.
Program Description: This program is designed to provide non-Spanish-speaking car insurance
agents with functional skills in Spanish. The program utilizes phonetic encoding to address the
most important Spanish commands, questions, and phrases critical to working with Spanish-
speaking car insurance applicants. No prior knowledge of Spanish is necessary.
Goal: To prepare non-Spanish-speaking car insurance agents, and others in involved in the car
insurance claims process to use Spanish language skills to enhance their ability to work
professionally with their Spanish-speaking clients.
Objectives: Upon completion, participants will be able to use Spanish to do some or all of the
following: welcome and receive potential applicants; discuss car insurance issues; explain
types of coverages; collect information about drivers and their vehicles; determine the driver’s
qualifications; and assist the client in choo