C. Desouza and Yukika Awazu
gaged Knowledge
Management
gagement with New Realities
aging knowledge will be successful in the marketplace, those that don’t have
Ishikawa, Director, Knowledge Management Society of Japan: President, Crises
an; Honorary President, Corporate Accounting Society of Japan; former Dean and
te School of International Politics, Economics and Communication, Aoyama Gakuin
Management, like knowledge itself, is in a constant state of flux. While many
is ‘mature’ and, as such, should require little attention to its continued health
Awazu recognize that KM cannot be viewed as having one linear life cycle, but
– even reinvented – periodically. The authors provide a theoretical framework
of their work that will help organizations examine KM strategies in light of the
of information today. With a particular focus on capturing and using customer
e objectives of an organization and the user experience, Engaged Knowledge Man-
and strategies that will reinvigorate the KM community.” — Michelle Manafy,
e and the Intranet: Enterprise Strategies & Solutions Newsletter
is a field that has been surrounded by a lot of technology hype, and has been
f books in recent years. What I like about this book is the broad view on know-
sing some of the problems many companies see about knowledge management
ledge management in relation to process improvement. The rich and colorful
engaging book.” — Torgeir Dingsøyr, Research Scientist, SINTEF Telecom and
ation, Norway; co-author, Process Improvement in Practice: A Handbook for IT
gement is a significant contribution because it unearths the missing links in
and offers solutions to make it work. With ‘knowledge’ as the currency of the
mpanies jumped on the bandwagon and launched knowledge management
xecutives who are quick to add, ‘We have a knowledge management initiative,
frustrations hidden beneath their faces. This book distills the wisdom they and
rs need. Desouza and Awazu offer a robust meta-framework for knowledge
with the realities of the business. Contextua