Cloud Conversion's eCommSource Now Available on Salesforce.com's
AppExchange, Enhancing eCommerce CRM for Multi-Channel Retailers
eCommSource is the first platform independent, eCommerce CRM solution for multi-channel
Park City, Utah (PRWEB) April 28, 2010 -- Cloud Conversion™, provider of innovative cloud-based computing
solutions, today announced eCommSource™, the first and only complete, channel platform independent,
customer relationship management (CRM) solution available to multi-channel online retailers. With
eCommSource, companies can now manage all customer service and support operations from a single source and
entirely within salesforce.com’s Service Cloud 2.
"With the development of eCommSource, we’ve been able to combine the scale of salesforce.com to offer the
world’s most complete and innovative CRM solution to multi-channel online retailers, something never before
possible," said Jon Jessup, Founder and CEO, Cloud Conversion. "Online retailers are quickly realizing that they
can run their entire customer service and support operations entirely in the cloud with eCommSource."
Built upon salesforce.com’s trusted Force.com platform, eCommSource consolidates customer e-mails, eBay
inquiries, Amazon messages, RMA requests and customer issue tracking into a single view for more efficient
management and faster response, resulting in satisfied customers and long-lasting online relationships.
eCommSource is the only eBay-certified application that is available on the salesforce.com AppExchange as
eCommSource by Cloud Conversion.
ValuePetSupplies.com, a successful multi-channel online retailer, uses eCommSource to manage all of its
customer service inquiries and live chats together in salesforce.com’s Service Cloud 2 including its Web site,
eBay, Amazon, and other online channels. Zachary Piech, CEO of ValuePetSupplies.com, commented, "Before
deploying eCommSource, eBay responses required special handling. It was difficult for us to scale because it was
challenging to train n