As a company that helps millions of shareholders build and preserve wealth, Vanguard plans
carefully and methodically to ensure a quick and smooth recovery in the event of a disaster
or emergency. From President and Chief Executive Officer F. William McNabb lll to every crew
member, we have a companywide commitment to ensure that your assets are safe and that
our service to you continues without interruption.
Our approach to contingency planning is simple. We think of our business as a chain in which each link
is a component of our operation—people, facilities, business processes, infrastructure, and information.
Each link is equally important and must be accounted for and tested as part of an overall business-
To accomplish this, we have established a Contingency Council to oversee key initiatives, as well as a
special unit, Vanguard’s Business Contingency Services group, dedicated to coordinating the planning,
development, testing, and execution of contingency plans.
Vanguard’s business contingency planning provides for the recovery and restoration of all critical
operations. Our process consists of three major components: detailed, written business contingency plans;
data security and recovery; and business contingency tests.
• Business contingency plans
Vanguard designs specific, formal plans to respond to a range of incidents—from worst-case scenarios,
such as loss of a data center, buildings, or staff, to occurrences such as power outages or excessive
phone volumes. These plans are regularly tested and updated to accommodate changes in contingency
• Data security and recovery
Data security is, of course, a top priority. To mitigate computer virus attacks and other acts of
cyberterrorism, we have implemented controls monitored by a dedicated team of information security
specialists. We also maintain a network of redundant systems, off-site data storage, and off-site tape
vaults to ensure that all source data are recoverable in a disaster.
• Business contingency te