Balanced Scorecards & Technology
Get Strategy Focused through Automation
The Balanced Scorecard
The Balanced Scorecard is an organizational framework
for implementing and managing strategy at all levels of
an enterprise by linking objectives, initiatives, and mea-
sures to an organization’s strategy. The scorecard provides
an enterprise view of an organization’s overall perfor-
mance. It integrates financial measures with other key
performance indicators around customer perspectives,
internal business processes, and organizational growth,
learning, and innovation.
Many organizations begin the scorecard process by read-
ing one of the many books on the topic, attending a
seminar, or doing web research. The Balanced Scorecard
is a mature methodology, and there are many resources
for introductory education, training, and consulting.
Once the organization has committed to the methodol-
ogy, a third party facilitator (e.g., the Balanced Scorecard
Institute) is often brought in to manage and bring an
unbiased view to the scorecard development process.
Scorecard development can be very rapid (five days),
or as long as a year, depending upon the scope and
complexity of the scorecard and organization. Many
organizations elect to go with a rapid or intermedi-
ate approach, which insures project momentum while
recognizing that scorecarding is an iterative process. It is
often better to make and correct mistakes early while the
organization is still excited about the methodology.
Initial scorecard work is typically done with Microsoft
Excel, PowerPoint, and/or Word. As the scorecard
matures, the organization should consider rolling out the
methodology to the rest of the organization. The goal is
to connect all employees to the organization’s strategic
objectives by using individual or group measures that are
“on strategy.” This will help to institutionalize the new
measurement framework within the organization.
Sustaining the Scorecard