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Avaya Aura? Call Center Elite Support Exam
A customer reports that they have an active alarm. The alarm is from the Media
Director and reads “Device Monitor Failure”.
What should you advise the customer to do?
A. Check the License Director configuration and ensure the service is running
B. Restart and Stop the Media Director to resolve the error
C. Check the Media Director configuration and Avaya Aura® Communication
D. Check the device exists in Communication Manager and that it is added in the AES
2.While configuring a vector using the Best Services Routing (BSR) feature, the
Installer was not able to use the consider location command.
What is causing this problem?
A. Expert Agent Selection (EAS) was not enabled on the Feature Related System
B. The location number is not defined In the BSR application form.
C. The ASAI routing is not enabled-
D. Preference Handling Distribution (FAS-PHD) was not enabled on the System-
Parameters Customer-Options form.
3.What property of the SET command makes the command unique when dealing with
A. The SET command allows variables to be manipulated using arithmetic and string
B. The SET command allows you to place calls in a particular queue
C. The SET command allows a group of variables to follow a specific pattern
D. The SET command reassigns variables to new values during the process of a
4.In administering multi-site Best Services Routing (BSR), what are the two
configuration that are associated VDN configuration (Choose two.)
A. UUI Treatment
B. Supplementary Service Protocol
C. BSR Available Agent strategy
D. BSR Application
5.Which operator of the SET command allows you to check number validation in
dialed strings using Luhn’s algorithm?