APCO EMD Program Helps 9-1-1 Calltakers Save Lives
Following a recent story on The Today Show that highlighted the importance of training for 9-1-1
calltakers, the APCO Institute reminds public safety agencies of its life-saving Emergency
Medical Dispatch (EMD) Program.
Daytona Beach, Fla. (Vocus) February 3, 2010 -- Following a recent story on the Today Show that highlighted the
importance of training for 9-1-1 calltakers, the APCO Institute reminds public safety agencies of its life-saving
Emergency Medical Dispatch (EMD) Program.
“The public expects 9-1-1 telecommunicators to be prepared for the unexpected,” APCO International President
Richard Mirgon said. “APCO Certified Emergency Medical Dispatchers are ready for medical emergencies and
have the skills to assist citizens through life threatening situations until paramedics arrive.”
Based on the National Highway Traffic Safety Administration (NHTSA) National Standard Curriculum for
EMD, the APCO EMD Program incorporates all of the current American Society for Testing and Materials
(ASTM) International guidelines in a cost-effective package tailored to individual agency’s needs. The locally
controlled program provides comprehensive advanced dispatch training both in-person and online and offers
agencies customized EMD Guidecards and the Multi-purpose Emergency Dispatch System (MEDS™)
customized software program.
“The APCO EMD program has increased employee morale and we have had two life-saving awards this year,”
Culpeper County (Va.) Public Safety Communications Center Training Coordinator and APCO EMD User Nicola
Tidey said. “Our dispatchers no longer have to listen helplessly to an 18-month-old child choking on a piece of
paper; now they can do something.”
About APCO Institute
APCO Institute, a subsidiary of the Association of Public-Safety Communications Officials International, is the
premier organization addressing educational and certification needs of public safety communications agencies.
The Institute offers a selection