Presented by Daniel Toriola
Joomla is a powerful open source script. The good thing is that there are hundreds of websites that offer 3500+
FREE Joomla templates.
Click here to know more
ANNOUNCEMENT: Our WebSite Builder Plans Are Now Available With Free Trial! If You Can Use MicroSoft
Word, You Can Build A WebSite.. As Easy As 1-2-3! Try Us.. What Have You Got To Lose, Anyway?
Click here to know more
Monitoring Customer Satisfaction on the Web
By Daryl Clark
Monitoring Customer Satisfaction on the Web by Daryl Clark
If you have an e-commerce site, you need to know if you customers are
satisfied. Unlike a brick and mortar business, it is very hard to
monitor customer satisfaction on the web. If your business is Internet
only or if it is a brick and mortar business, customer satisfaction has
to be a priority or else your business will fail!
If you don't physically see the customer, how can you tell if they are
satisfied? One of the best methods I have found, is to use the free
services of (Bizrate.com*) http://www.bizrate.com
After you have filled out their on-line application and your web site is
approved, Bizrate.com sends you some simple HTML to paste into your
receipt page. This HTML offers customers a chance to win a prize if they
fill out a short survey about their shopping experience. Customers will
rate your company and your web site using a 1-10 scale on the following
parameters of satisfaction:
* Overall Rating
* Ease of Ordering
* Product Selection
* Product Information
* Price
* Web site Performance
* On time Delivery
* Product Representation
* Customer Support
* Order Tracking
* Shipping & Handling
Having this type of feedback is essential to continuously improving your
Customer Service Jobs
Work a customer service job from home using your computer and a headset.
Page 1
Presented by Daniel Toriola
operations. Bizrate provides you the feedback weekly in the form of a
customer approved survey link that is posted on your web site.
To view a real Customer certified report, visit the survey results