eDiets.com Signs CXO Global Solutions to Drive Enhanced Customer
Experience and Customer Acquisition Efforts
Premier managed services firm provides call center management and service delivery solutions
to leading provider of online weight loss services.
Overland Park, Kan. (Vocus) July 16, 2009 -- CXO Global Solutions, a managed services firm specializing in
customer lifecycle management, has announced a definitive agreement to provide customer call center
management and service delivery solutions for online diet and weight loss pioneer, eDiets.com.
Under the terms of the agreement, CXO Global Solutions will deploy its best-in-class combination of people,
processes, technology and call center supplier capabilities for eDiets.com. CXO will provide services ranging
from outbound calling for customer "win-back," customer acquisition and other revenue generating initiatives to
management and oversight activities such as intraday performance and call volume monitoring. CXO's efforts
will ensure consistent and positive contact center experiences for potential eDiets.com clients, while also enabling
productivity and smooth operations for the company.
"The CXO Global Solutions management team has a broad base of experience in managed call center services for
companies like ours who differentiate through an optimum client experience," says Robert Ayala, Director of Call
Center Operations at eDiets.com. "We are confident in their ability to manage this important aspect of our
business. This allows our own management team to focus on continuing to develop and enhance our unique
"EDiets.com has a very strong reputation in the consumer services industry," says CXO Global Solutions
President and CEO, Bryan DiGiorgio. "We're excited about this opportunity to assist them in achieving their
operational and revenue goals."
About CXO Global Solutions
CXO Global Solutions is Kansas City-based firm specializing in unified communications and call center
operations for companies looking to improve t