Comdirect Bank brings online trading directly to the German public. The company
boasts more than more than 1,300,000 customers and 700,000 custody accounts,
making it one of Europe's largest stockbrokers. Comdirect Bank also offers trading
services by telephone and provides research and information services to assist
self-directed trading clients.
Business disruptions in technology performance and availability would directly
impact customer satisfaction for online trading. This would affect sales, as well as
In addition, the existing monitoring solution provided by IBM Tivoli was inefficiently
utilized. The Tivoli system was out of date, opening up IT vulnerabilities that could
affect customer response times, customer online experiences and other services
that rely on the web infrastructure.
An estimated 300 servers and network devices manage the online trading website.
The web servers are mostly Unix based. There are also a number of Windows
servers, managed separately by Microsoft SCOM.
Total GroundWork CapEx Cost = $62,000 for a 4 year subscription contract
- Per node cost = $52 per year
Tivoli was viewed as being overly complex and insufficiently flexible for their
Tivoli was very good at monitoring Unix machines, but not as good at monitoring
the network devices, nor could accommodate monitoring Email servers or
Windows-based machines. Comdirect Bank needed to find a solution that would be
more reliable, have a console for event monitoring, and didn’t restrict adding in
additional machines like email servers for monitoring based on the OS.
Searching for Open Source Alternatives
Comdirect Bank turned to Nagios and found that the monitoring functionality was
comparable to Tivoli’s. However, the IT team found it difficult to adapt to the
Nagios console and user interface. The big drawback to using Nagios was the
lack of an event console and the inability to integrate the history