IT Management Research, Industry Analysis, and Consulting
ASG Service Dependency Mapping
Making the Link between IT and the Business
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper
Prepared for Allen Systems Group (ASG)
July 2008
ASG Service Dependency Mapping:
Making the Link between IT and the Business
©2008 Enterprise Management Associates, Inc. All Rights Reserved.
IT Management Research, Industry Analysis, and Consulting
Table of Contents
Executive introduction ............................................................................................................................................... 1
Crossing the Chasm from Technology to Business Services .............................................................................. 2
ITIL, Configuration Management, and a Service-Driven Approach ................................................................ 4
Service Dependency Mapping .................................................................................................................................. 5
ASG and Its Place in this Market ............................................................................................................................ 7
EMA Perspective ......................................................................................................................................................... 9
About ASG | www.asg.com ....................................................................................................................................10
ASG Service Dependency Mapping:
Making the Link between IT and the Business
©2008 Enterprise Management Associates, Inc. All Rights Reserved.
IT Management Research, Industry Analysis, and Consulting
Executive introduction
Cost, complexity and change are defining characteristics of today’s Information
Technology (IT) deployments. The industry-wide transformation from centralized
business applications to modular, distributed business services has been accompanied
by ever-higher business critic