Keeping it Positive
Copyright 2004 by Jeffrey Willis - All Rights Reserved
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This ebook is packed full of information regarding eBay and their feedback
policies and, more importantly, ways to obtain a positive eBay feedback
In this ebook you'll also find a selection of highly recommended readings if
you are currently selling on eBay or contemplating it.
Now, you may be asking, what does Jeff Willis know about positive feedback
ratings - and an excellent question it is!
Well, I have been trading on eBay for a number of years now and in 2003
established an eBay identity to sell ebooks (electronic books) and software.
In the last year I have gained a feedback rating of nearly 400 positive
responses. As of today, I have incurred 2 negative and 2 neutral ratings as
well. Someone who has a perfect score can tell you how he or she gained a
perfect score, but better yet, later on in this ebook I'm going to share with you
great tips on how I avoided further negative feedback early in my eBay career.
I'm going to show you how I drew on over 20 years of sales and customer
service experience, coupled with marketing skills to continue obtaining
positive feedback from customers.
Before I go on to show you how to obtain and maintain a positive feedback
rating on eBay, I think it is vital to understand the rules and regulations that
eBay has put into place to cover its buyers and sellers alike. You'll also see
what options are available to you if, for some reason, someone leaves
negative feedback for you.
Best of luck in your eBay adventures!
eBay rules and regulations
Knowledge is Power!
Knowing exactly what eBay says about feedback is very important if you are a
seller or a buyer.
The first thing you should understand is how feedback is accrued. For each
transaction, the buyer and seller are allowed to rate each other by leaving