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ESSENTIALS FOR
SUCCESSFUL KNOWLEDGE
MANAGEMENT SERVICES IN
INDIAN ORGANIZATIONS
E. Shankar Anand
Final M.B.A
PRIMS, Periyar University, Salem.
Introduction
• Knowledge Management
• Knowledge Management Process
• Twelve-Step Model for Implementation
of Knowledge Management
• Knowledge Management Tools
Knowledge Management
• Coined by Kael Wiig – a consultant.
• Coined the term in an
International
Labour
Organization
sponsored
conference in 1986.
Definition
• “a systematic, explicit and deliberate
building, renewal and application of
knowledge to maximize an enterprise
knowledge-related effectiveness and
returns from its knowledge assets.”
Definition
Knowledge management
helps
the
organization to
• Improve organizational effectiveness;
• Improve the returns;
• Build competencies/competitive
advantage/distinctive competencies
• Create greater value for core businesses
• See the opportunities and exploit them
KM Process
Involves
the
continuous
interaction
among
organization’s
knowledge
assets
(organization’s
human
resources and information processing
systems),
intellectual
capital
and
leadership.
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Stages in KM Process
• Identify stage
• Collect stage
• Select stage
• Store stage
• Share stage
• Apply stage
• Customer Acceptance
• Create stage
12 Step Model for Implementation
3 KM Experts:
Atefeh Sadri McCampbell,
Linda Moorhead Clare &
Scott Howard Gitters of Maryland
Conduct Study of KM Practice in org like
Microsoft,
Ernst & Young, &
Hewlett Packward
Prescribed 12 step model for implementation of KM strategy
in their paper titled ‘Knowledge Management: The New
Challenge for the 21st Century” published in the Journal
of Knowledge Management in 1999.
• Step 1 Form powerful coalition
• Step 2 Communicate vision
• Step 3 Establish teams
• Step 4 Analyze needs
• Step 5 Identify and acquire knowledge
• Step 6 Design technological structure
• Step 7 Maintenance of technology
• Step 8 Re-test
• Step 9 Training of knowledge workers
• Step 10 Roll-out use of KM practices
• Step 11 Track usage
• Ste