Did you know?
Conflict Management refers to the long-term management of intractable conflicts.
It is the label for the variety of ways by which people handle grievances — standing
up for what they consider to be right and against what they consider to be wrong.
Those ways include such diverse phenomena as gossip, ridicule, feuding, law,
mediation, and avoidance.
Which forms of Conflict Management will be used in any given situation can be
somewhat predicted and explained by the social structure — or social geometry
— of the case.
Conflict Management is a deliberate personal, social and organizational tool,
especially used by capable politicians and other social engineers.
Manage | Mediate | Negotiate | Resolve
Professional Development Certificate
in the Workplace
Staff and faculty will be on hand
to discuss curriculum, certificate
of completion, and program
requirements, as well as the
logistics of getting started.
This promises to be a rewarding
For upcoming information session,
please visit www.cel.sfsu.edu/conflict/
To RSVP, please visit
SF State E
t, at Powell
St., 6th Flo
or | www
u | 415.40
Downtown Campus | 835 Market Street, 6th floor | Powell St. BART/Muni
Cathy Flight, Program Director (415) 817-4226, email@example.com
Dylan Romero, Program Coordinator, (415) 817-4232, firstname.lastname@example.org
Whether working for a large corporation, a small start-up, a non-profit, a government
agency, community, or in education-- conflict is part of everyday life. Often the typical
outcome of solving a dispute seems unfair or unresponsive to the groups and individu-
als most involved. The Conflict Management program offers an understanding of the
diverse attitudes toward conflict in situations that are often highly political and emotion-