Consumer Complaints on Auto Insurance
Try solving the dispute yourself
Insurance is a very competitive business.
If you give the company a chance, you will
generally find folks are willing if not eager to
straighten out problems.
Start with the agent.
If not satisfied, contact the company’s
customer service office or claims office;
most likely it’s a toll-free number.
If customer service or the claims office
falls short of your expectations, ask
to speak with a supervisor about the
company's procedure for resolving
If you’re still not satisfied, call the Ohio
Department of Insurance
If your self-help efforts fail, your next stop
should be the Consumer Services Division
of the Ohio Department of Insurance (ODI).
Ask to speak with an automobile
The analyst will answer questions over
the phone and explain any additional
steps you should take to resolve your own
Our staff will give you honest, unbiased
answers — if it sounds as if the company
has done nothing wrong, we’ll tell you.
ODI & complaints
If your issue requires follow up with the
company, we’ll send you a complaint
form and instructions for filing a written
We generally will send the company a
copy of your complaint and ask them to
resolve it or explain their side of the story.
By law, companies must respond to
the Department of Insurance — most
companies do so in a timely manner.
We will review all the facts to make sure
the company has upheld its contract with
you and has followed insurance rules and
In 2008, ODI received a total of 1,583
complaints about automobile insurance from
If your complaint raises questions
that cause us to contact the agent
or company, we will register it in our
computer as a “complaint.”
A complaint means a customer has been
unhappy with the company or agent.
It does not necessarily mean the law has
been broken or that anyone did an