NNCSE-Contact Center Exam
A life insurance company has a SCCS 4.0 with Meridian 1 Option 11C 25.30, MPS IVR, and
Meridian Mail 13. ? The company also has a third party CRM application where they store all of
their customers' information, sorted by individual case number. ? They are using the MPS IVR to
collect case numbers from callers and route the call based on that number. ? They want to
implement a solution that will make their business more efficient. ? The solution will bring
callers' information from the CRM application to their agents' desktops based on the callers' input
that is collected by the MPS IVR. Which application best meets their needs?
A. Symposium TAPI
B. Symposium Web Client
C. Symposium Web Center Portal
D. Symposium Agent and TAPI SP
Given the following network information: ? A customer has Symposium Agent 2.3 to implement
soft phone functionality. ? They have a web server and web directory set up. ? They created a Call
Rule to deliver all telephony information to agents' desktops through agentTab . ? Call Rule is
executed when a call is presented to agents' phone sets. ? The following day lunch agents report
that agentTab is no longer populated with call statistics. What is the first step in troubleshooting
A. Restart SA server.
B. Restart agents' desktops.
C. Verify that SA Watchdog service is running.
D. Verify that SA Call Monitor service is running.
Given the following network information: ? A customer has a Meridian 1 Opt 11-C X11.25.40B,
Symposium Call Center Server (SCCS) 4.0, Symposium TAPI 2.3, Symposium Agent (SA) 2.3
and Meridian Mail 12. ? They have a Win NT network with Win 95 clients. ? They want to move
the server with TAPI/SA from Win NT to a Win 2000 operating system and to use the old server
for another purpose. ? Therefore, they have to remove SA from that server. ? After they removed
SA and MTS, the