Management As A System
What is a system?
A system is comprised of processes, some important, some not so important. A process has a start and a stop, an in and an out. You know you have a
process when you can flow chart it on a piece of paper. A process has a certain state. It is mature and working well or could be embryonic and very
immature. A process can be broken if some pieces are not working well together. The system then represents the state of all of its processes. The
idea of a system is to focus on long term stability. Understanding the system helps not to make short term decisions which may temporarily fix the
immediate need but damage the system in the long term. It is easy when trying to resolve problems to focus on cause and effect.
What is a management system?
A management system also has many processes on multiple levels. They all contribute to the health of the management system. For example, it is
very important to understand what process is used to evaluate people. If people are evaluated in a way which encourages competition among peers
this will influence the overall competition and affects the climate in a company in an unhealthy way. If people are encouraged to work together on
teams and collaborate, the system will look different. In this case people will tend to help each other more without fear of sharing information which
might affect their performance ranking. The way managers communicate affects the overall system. If management typically keeps its doors closed
and rarely shares business updates with the entire staff, the system will tend to operate in a way which encourages secrets, gossips, and many other
problems. If management keeps the doors open, it will help open communications and overall sharing of all business related information to all levels.
In this type of system one will see more risk taking, creativity, and interest in the business by employees.
The Worst management system!
The worst management systems encourage limited information sharing, a lack of creativity, unfai