Air Transport Specialist SITA Selects HP to Add New
Capabilities, Improve Customer Service
January 19, 2010 07:48 AM Eastern Time
PALO ALTO, Calif.--(EON: Enhanced Online News)--HP Enterprise Services today announced that SITA, a leading specialist in
communication and IT solutions, signed a five-year applications services agreement that will help add new capabilities and value to
SITA will license HP Ticket Reissue and Refund software, which is designed to lower risks while reducing the time required to depl
and reissues to SITA’s clients. SITA will introduce it as Airfare Reprice/Refund and make it available to its clients as a service offeri
the SITA Airfare Price solution. This software can help improve customer service by automating a formerly labor-intensive function.
“The needs and concerns of the air transport industry drive our product development, innovations and strategic direction,” said Bria
president, Airline and Passenger Solutions, SITA. “To address our clients’ increasing demand for seamless, flexible passenger travel
to help us add new capabilities to our product line and enhance value to our clients.”
Using HP Ticket Reissue and Refund software will help reduce SITA’s time to market and provide lower risk than custom develop
(NYSE:HPQ) will support the software within the SITA environment. In addition, HP will continue to provide applications develop
maintenance of SITA’s current fares platform.
HP will deliver these services through its Best Shore® global delivery network. This delivery model focuses on providing the skills a
clients need from regional locations, using consistent business and technical processes.
“Technology is key to driving innovation and improving customer service in the competitive air travel industry worldwide,” said Eric
president, Transportation Industry, HP Enterprise Services. “HP’s knowledge of the airline industry and expertise with applications
continue to help SITA deliver reliable, secure and cost-effective services to its