Advance in Customer Care Technology Introduced
New Management Team and Customer Deployment Announced
Leading Venture Capital Firms Increase Investment
July 19, 2010 02:23 PM Eastern Daylight Time
BOSTON & INDIANAPOLIS--(EON: Enhanced Online News)--Interactions Corporation, a provider of
innovative customer care communications for interactive systems, officially unveiled its new breakthrough technology
and automated voice platform now being used successfully by industry leading customers. The Company also
announced an additional round of investment totaling $6.3 million and a new management team led by President &
CEO, Mike Iacobucci.
Building upon earlier speech recognition and Web customer care solutions, Interactions’ patented HumanTouch™
technology integrates a crucial level of understanding into automated systems -- enabling a productive two-way
dialogue, quick and efficient responses to customer requests, and an easy and natural way to communicate. The
Interactions platform realizes both the value and benefits of automation, while delivering an engaging customer
experience beyond that offered by any other system or service currently available.
Since ramping up investments in both its technology development and operational improvements, the Company
introduced its new voice platform to a select group of customers. Now millions of calls and transactions later, these
customers’ expectations have been exceeded on every measure of performance.
One such customer, Allconnect®, Inc., provides a valuable service to consumers of many energy and
communication companies in the U.S. Through a network of service providers, Allconnect helps consumers easily
compare and connect home services, such as satellite and cable TV, Internet, phone, and utility service.
"Allconnect works on behalf of some of the most well-known brands in the world, and it is critical that we deliver the
best possible consumer experience," said Allconnect CIO Neil Singer. "Interactions is the first a