Clients Confirm Credit Solutions’ Dedication To Custom
Satisfaction In Q3 Independent Survey Results
October 28, 2009 04:18 PM Eastern Daylight Time
DALLAS--(EON: Enhanced Online News)--Credit Solutions continues to maintain high marks for customer service compared to o
services, government agencies, utilities, insurance companies, manufacturers and health care providers surveyed in an independent,
satisfaction analysis.
“Between August and September, we saw an increase in clients’ overall satisfaction with Credit Solutions and in their likelihood to r
company,” said Credit Solutions CEO Doug Van Arsdale, adding, “We have some knowledgeable and compassionate reps.”
The Customer Relations Metrics Q3/09 Benchmark Report shows Credit Solutions consistently scored above average in the follow
surveyed by phone July through September:
“We’re dedicated to helping our clients achieve debt freedom,” Van Arsdale said. “We provide a new level of financial education to
consumers for economic challenges. Plus, our volume of business with creditors enables us to negotiate the very best settlement offe
consumers’ accounts. We crossed the $1 billion mark this past summer for total dollars settled, which demonstrates our agents’ effe
as an acute market need for debt settlement.”
About Customer Relations Metrics
Customer Relationship Metrics is a research consulting and managed services firm that uses fully-hosted, automated data collection
research best-practices to implement scientifically valid Voice of the Customer programs. Its Completely Automated Telephone® s
collected over 8 million real-time, post-call surveys since 1993. For details, see www.metrics.net.
About Credit Solutions
The nation’s debt settlement industry leader, Credit Solutions is recognized by the American Business Awards for the "Best Custom
Department in Financial Services" and won a 2009 Red Herring 100 North America Award for its custom online technology. A cha
of the United States Organization for Bankruptcy Alternatives (USOBA)