IT Management Research, Industry Analysis, and Consulting
ITIL V3: Making Business Services
Serve the Business
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper
Prepared for ASG
October 2008
ITIL V3: Making Business Services Serve the Business
Table of Contents
©2008 Enterprise Management Associates, Inc. All Rights Reserved.
Executive Summary .............................................................................................................................1
Introduction ..........................................................................................................................................2
Bridging from ITIL v2 to v3 ........................................................................................................3
ASG Business Service Platform and ITIL v3 .................................................................................3
Business Service Platform .............................................................................................................4
ASG’s BSP Foundation ............................................................................................................4
Service Strategy .........................................................................................................................5
Service Design............................................................................................................................6
Service Transition ......................................................................................................................6
Service Operation .....................................................................................................................6
Continual Service Improvement ............................................................................................7
EMA Perspective ..................................................................................................................................7
About ASG ...............................................