Agreement # 750-03610-2002 Amendment Number 3
AMENDMENT NUMBER THREE TO
MASTER TELESERVICES AGREEMENT
Cello Partnership d/b/a Verizon Wireless—Proprietary and Confidential
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THIS AMENDMENT Number Three (the “Amendment”) to the Master Teleservices Agreement
(“Agreement”) by and between APAC Customer Services, Inc., an Illinois corporation, with offices at Six
Parkway North, Deerfield, Illinois, 60015 (“Company”) and Cellco Partnership d/b/a Verizon Wireless, a
Delaware general partnership, having an office and principal place of business at 180 Washington Valley
Road, Bedminster, New Jersey 07921 on behalf of itself and its Affiliates (“Verizon Wireless”) is made and
entered into on and as of the date of execution by the last signing Party but shall take effect April 1, 2005.
2. This Amendment is an integral part of the Agreement. Terms used herein which are defined or specified in the
Agreement shall have the meanings set forth therein. If there are any inconsistencies between a specific term or
condition of this Amendment and a specific term or condition of the Agreement, the specific term or condition
of this Amendment shall control.
3. Within 90 days from the Effective Date of this Amendment, the parties shall develop and agree upon in writing
a mutually acceptable change order process.
4. AMENDMENT OF AGREEMENT. The following provisions of the Agreement are amended as follows:
A. Section 6.7 is hereby added in its entirety as follows:
“6.7 Billing Dispute Resolution. In the event that Verizon Wireless should dispute the accuracy of the
charges, volumes, transaction types, rates, fees or prices associated with all or any portion of an
amount invoiced to Verizon Wireless (hereinafter referred to as a “Disputed Amount”), then the
Verizon Wireless Project Leader shall promptly, but in any case not later than one (1) month
following the date such invoice is mad