>> HALYK BANK PROFILE
Halyk Bank is the largest bank in Kazakhstan with more than 6 million customers. The
bank has the most extensive distribution network in the Republic with over 2,500
ATMs, 300+ Kiosks, 100,000+ Internet and SMS banking users. Created in 1923, Halyk
Bank is a model of leadership in banking and has been recently awarded the “Best
Retail Bank in Central Asia” by the Banker magazine.
> 800 branches
> 2,500 ATMs
> 300 kiosks
> 9,000 employees
> $10 billion in assets
Facing an increasingly competitive banking environment in the Republic of
Kazakhstan, Halyk Bank needed to focus its strategy towards providing optimum self
service banking in order to retain its leading position in Kazakhstan.
With a significant increase of all bank to customer interaction taking place via the self
service channels Halyk bank realised the potential in providing customers with a
unique personalised banking experience at every point of customer contact.
The bank recognised the need to integrate all electronic self services channels, which
would enable them to be quick to market with segmented and personalised product
and service offerings via all delivery channels.
In order to provide best of breed self service banking, Halyk Bank needed to move
away from its siloed channel infrastructure to an integrated channel architecture. In
addition the bank sought to unlock the power of its ATM channel and deliver
extended personalised products and services via their ATM network without replacing
its existing Openway™ Card and Switching platform. The required solution needed
the flexibility to integrate to its multiple back office host systems.
C A S E S T U D Y
F A C T S
● To create a powerful integrated
self service channel network
● To deploy a single platform to
manage all banking channels
including ATM without replacing
existing ATM switch
● To support numerous back
● To deliver a person