Electoral Services customer_service_standards_template_v2_july_2008_6.doc Page 1 of 6
Electoral Services
Customer Service Standards
Publication date Oct 2008
Version 2.0
Created by Electoral services
Electoral Services customer_service_standards_template_v2_july_2008_6.doc Page 2 of 6
A.
What does electoral services do?
Electoral services manages the local, national and European elections that
take place within the council’s district. This also includes by-elections and
referenda. It also conducts the annual and monthly rolling electoral
registration for the district.
B.
What can our customers expect from electoral services?
These are our customer care values.
We will:
1.
Manage your request promptly
2.
Provide good quality services
3.
Be helpful, fair, honest, professional, courteous and consistent
4.
Provide the relevant information that you need
5.
Take ownership of your query
6.
Be realistic in what we say we can do, or can’t
7.
Treat your personal information as confidential and keep it secure
8.
Listen to your comments ~ and learn from them.
Council’s web site (www.walsall.gov.uk/elections) is kept up to date with
most of the information you need to know as an elector or potential elector
and its “latest News” is updated as soon as something relevant is known.
The Electoral Commission’s web sites (www.electoralcommission.gov.uk
and www.aboutmyvote.co.uk) have lots of information for candidates,
electors, young people and political parties.
Many of the forms you may need for electoral registration, postal or proxy
voting can be found on council’s or the Electoral Commission’s website
(www.aboutmyvote.co.uk) although for security reasons we much prefer to
post them to an address rather than just hand them over the counter.
Registration:
A copy of the full register can be inspected at the electoral registration
office , Darwall St or the reference library