Customer Success Story
The End Records
www.theendrecords.com
Customer Success Story | 1
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Find out more: contact NetSuite, Inc. at 1 877 NETSUITE or visit www.netsuite.com
Updated 04/03/07
At A Glance:
•Company: The End Records
•Location: Salt Lake City, UT
• Industry: Electronic Commerce,
Retail
•Challenges:
- Growing music label and online
retailer needed a system to
automate processes between its
website and back-end operations
•Software switched from: DAC
Easy, Microsoft Access
•Results with NetSuite:
- NetSuite has helped the company
grow 300 percent over two years,
thanks to automated processes
I can’t image doing this kind of volume with a system that doesn’t
offer the same level of integration, from the Web Store to back-end
accounting, that NetSuite offers.”
— Andreas Katsambas, President
The End Records
The Results: A Web Record
The End Records, a music label, distributor and online retailer of rock music labels, watched
sales shoot up the charts — specifically, a 300 percent growth rate over two years.
Andreas Katsambas, owner and president, credits NetSuite as playing a key role in fueling
this growth.
Today, NetSuite handles an average 300 online orders every day. With NetSuite, Kasambas
figures he’s saved his company from hiring 10 employees just to process all the orders. “I
can’t image doing this kind of volume with a system that doesn’t offer the same level of
integration, from the Web Store to back-end accounting, that NetSuite offers,” he says.
“We wouldn’t be able to handle it.”
The Challenge: Missing a Beat
Salt Lake City-based The End Records serves up more than 3,000 record titles online and
sells into 30 countries. Its website receives more than 1,000,000 hits per month. More than
15,000 people subscribe to its e-newsletter. Moreover, the company has numerous online
partnerships and offers discounts to members of various websites.
At the heart of The End Records’ success is its attractive front-end website and back-end
customer-service capabilities. But the company didn’t start out