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© 2001, Cisco Systems, Inc. All rights reserved.
ICS-110
3079_05_2001_c1
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ICS-110
3079_05_2001_c1 © 2001, Cisco Systems, Inc. All rights reserved.
Cisco Unity: The Newest Member
of the IP Telephony Community
Session ICS -110
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ICS-110
3079_05_2001_c1 © 2001, Cisco Systems, Inc. All rights reserved.
What Is Cisco Unity?
Cisco Unity Is a Unified Communications
Solution that Helps Enterprises Improve
Customer Service and Productivity by
Giving Employees Access to and
Management of Messages and Calls from
Anywhere, at Any Time, Regardless of
Access Device or Media Type
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ICS-110
3079_05_2001_c1 © 2001, Cisco Systems, Inc. All rights reserved.
Why Do Enterprises
Want Cisco Unity?
• Modern communications facts:
900 million voicemails a day!
5 million e-mails a minute!
30% of long distance is fax!
Mobile workforce/cell phones
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ICS-110
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Your Communications Challenges
• Rising customer service expectations
• More ways to communicate
• Increased message volume
• Explosion in Internet use
• Growth in the number of mobile or
geographically dispersed workers
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ICS-110
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The “Silo” Approach to These
Challenges
• Problems with the “silo” approach:
Separate administration, separate infrastructure
Separate directories, separate storage
PBX
Voicemail
E-Mail
Server
Fax
PSTN
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ICS-110
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PBX
Voicemail
E-Mail
Fax
PSTN
The “Unified” Approach
to These Challenges
• Unified communications eliminates the “silo”
problem
Unified administration, one infrastructure
One directory, one message store
Server
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ICS-110
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Architectural Overview
Windows NT 4.0 and Windows 2000
Exchange 5.5
LDAP
MAPI
Cisco Unity
WAV TSP
Boards
PC Hardware
Conversation
IE 4.01
IIS 4.0
Unity Administrator
ASP
Telephone
Switch
IP Switch
Voice
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ICS-110
3079_05_2001_c1 © 2001, Cisco Systems,