Consumer Court India
I am a Pune based engineer working with Infosys . I received a credit card from HDFC bank about 3 months ago from my office, but till today the credit
card has not been activated. I have called customer care a lot of times and have even lodged complaints but haven't got any response yet. One can
well imagine how much problem I am facing because of this delay. I am now thinking of filing an online Consumer Forum. Consumer complaint
forum helps to voice your opinion against any injustice or deceptive practices. All you need to do is to file an application form online. It helps to protect
your customer rights. HDFC has a good reputation in the market and an act like this is not expected from the bank. Banks have social responsibility
towards customers. They are accountable for customer protection. An act like this can taint one's image. My friend's advised me to fill a consumer
forum to complaint against the matter.
If these rights are not protected, then an individual has every freedom to complain against it. Consumer complaints are lodged by filing a complaint
letter. A complaint letter is a formal way of demanding one's rights. Few customers in our country are unaware of their rights and that is the reason
why they are cheated and duplicated. People are now more responsive towards their rights and have started demanding it. A customer complaint
legally helps a person to voice one's opinion and claim its customer rights. It helps a customer to raise its voice against injustice. Customer
Complaint tries to protect costumer rights by defending costumers towards malpractices, by prohibiting certain illegal practices.
If the customer rights are not taken care of by an organization or a person concerned then a customer has every liberty to file a legal complaint against
it. Consumer Complaint forum is a way to lodge a customer complain online. Legal complaint can be filed by means of a complain letter which is a
way of achieving one's demand in a firm and respectful manner. A person d