INSTALLATION & SERVICE MAINTENANCE POLICIES
Installation: It is imperative that someone over 18 years of age is home during the installation of your cable television, cable modem
and/or phone service. This will insure a thorough and complete installation that will allow you to become more familiar with your service
and equipment. We require the individuals responsible for the service to sign for the equipment required in your home. For scheduling,
please call our Customer Service Department.
Adding or Changing Service: You may decide to add new services or substitute something else for what you have. We encourage you
to select the cable programming and services that fit your viewing preferences. Cable One offers a number of additional and optional
services. A listing of our current service packages and prices is included with this notice. Call our Customer Service Department at the
phone number listed above for further information.
Moving: Please call our Customer Service Department. This is the best way for us to schedule a disconnect for your service and make
arrangements for the return of Cable One’s equipment. If you want service in your new home, call us in advance and we will schedule
the installation. Converters, remote control devices, modems and any other equipment provided by Cable One should be returned to us
immediately, should you decide to disconnect your service. As discussed below, in order to avoid imposition of additional charges, you
are responsible for these items until the equipment is returned in proper working condition.
Service Calls: If you are experiencing trouble with your service, please contact our Customer Service Department. If you call during
normal business hours, a customer service representative (CSR) will take your name, address, and telephone number, and ask the
nature of the problem. If the CSR cannot resolve the problem, we will schedule a service technician visit. In the event a customer calls
outside of re