Custom Emails & Postcards Reduce Default Rates
When time and internal resources are limited, many clients rely
on ECSI’s Custom Email & Postcard Solution to relieve their
administrative burden and streamline their internal processes.
In addition to ECSI’s courtesy borrower email notifications for
payment processing and past due notices, ECSI also offers our
Custom Email and Postcard Service. From Award and Exit
Notifications to Soft Collections and everything in between,
ECSI’s highly trained System Consultants will work with you to
create Custom Emails and/or Custom Postcards to meet your
school’s individual needs.
Simply and efficiently designed, this solution offers:
Full customization & product scalability
Postcards for Electronic Disclosure bounce-backs
Custom Emails and Postcards for collection purposes. As
an added cost-saving benefit to you, Federal Regulations
allow you to charge the related fees back to the borrower
as they relate to your collection efforts.
By utilizing these Value Added Services, you and your staff
will avoid hours and hours of tedious, resource-draining work,
which will allow you to focus on what’s really important.
World Class Customer Service
As an ECSI Client, you’ll have access to the Highest Levels
of Customer Service and Support in the Industry. Unlike our
competitors, ECSI does not have an Automated Phone System
or Voicemail. When needed, your staff and students can reach
a live, experienced ECSI Customer Service Representative from
7:30 a.m. to 8:00 p.m. EST, Monday through Friday. At ECSI, all
requests and inquiries are responded to within 24 hours or less,
providing you and your students with World Class Customer
Service that will exceed your expectations.
Since our inception in 1972, ECSI has established itself as the
Industry Leader by being the most responsive, stable, and cost-
effective company in the Student Loan Management Industry.
Today, we continue to flourish because we actually listen
and learn from our clients’ requests and quickly resp