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Hostility Threat Management. Fight, Flight, Security Posture, Workplace Violence In order to completely grasp this topic it is important to understand the core emotion that may lead to hostility. Anger can be triggered by numerous things and each person has different triggers. The most effective way to do this is to have a complete mastery of response mechanisms as it is pertinent that a worker understands common trigger points. Without having complete control of your own emotions it might affect the other person's response and that will escalate the whole situation. An employee in a work place only needs to understand that there is more to the attitude he is seeing. One more thing a person faced with and aggressor should learn is the power of listening. You should learn to understand the stressors of the aggressor as that will help you understand the peculiar circumstance of the aggressor, in other to deal with his weakness and in turn ultimately deescalate the situation. Focus on the valid points being raised and dress the person based on those valid points. You first need to understand the different set of people in the room. Make the agitated individual understand that you understand their concerns. Contact Us At: http://www.sscctu.co m