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Exam
:
IBM 000-028
Title
: Fundamentals of Applying
Tivoli Service Availability
and Performance
Management Solutions
2009
Version : DEMO
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1. Which statement is true about determining total user count for implementation?
A. The user count is irrelevant to the system requirements.
B. The user count is needed by the survey group for the final client satisfaction survey.
C. The number of users is important for determining the scope and scale of the implementation.
D. The number of users is directly related to the size of the authentication database; therefore, it is needed
for determining the size of the authentication server.
Answer: C
2. During a meeting with a client, an organizational chart containing all of the customer contact information
including the project sponsor, the implementation managers, operations managers, and end-user
managers is presented.
Who should be contacted to get a comprehensive list of experts?
A. the stakeholders
B. the customers CEO
C. the financial approver
D. the secretary of the customers CEO
Answer: A
3. Which two conditions should be met in order for the customer to understand the findings of the
requirements analysis? (Choose two.)
A. The presentation must be delivered to the CIO.
B. Requirements must be defined by the customer.
C. Recommendations must be presented to the customer.
D. Customer expectations must be documented in the analysis.
E. The format for the analysis must be provided by the customer.
Answer: CD
4. What are two important factors to consider when determining the delivery goals for a service availability
and performance management solution? (Choose two.)
A. the total resource commitment for staffing
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B. which issues have priority and will be resolved first
C. feedback fr