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1
ITIL Exam-EX0-101
http://www.certsking.com/EX0-101.html
ITIL Foundation v.3
2009
www.certsking.com
Total Questions: 10
For interactive and self-paced preparation of exam EX0-101, try our practice exams.
Practice exams also include self assessment and reporting features
2
Question: 1
Which of the following CANNOT be provided by a tool?
A. Knowledge
B. Information
C. Wisdom
D. Data
Answer: C
Question: 2
Which of the following is NOT a characteristic of a process?
A. It is measurable
B. Delivers specific results
C. Responds to specific events
D. A method of structuring an organisation
Answer: D
Question: 3
"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of
services". These specialized organizational capabilities include which of the following?
A. Applications and Infrastructure
B. Functions and Processes
C. Service Pipeline and Service Catalogue
D. Markets and Customers
Answer: B
Question: 4
Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to
the business. What imbalance does this represent?
A. Extreme focus on responsiveness
B. Extreme focus on cost
C. Vendor focused
D. Extreme internal focus
Answer: D
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Practice exams also include self assessment and reporting features
3
Question: 5
A risk is:
A. Something that won't happen
B. Something that will happen
C. Something that has happened
D. Something that might happen
Answer: D
Question: 6
Which Service Design process makes the most use of data supplied by Demand Management?
A. Service Catalogue Management
B. Service Level Manag