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<p>ABOUT THE ORGANIZATION
Indiana University Health Physicians (IUHP) is one of the fastest growing, most
complete multi-specialty physician groups in the state comprised of the most
comprehensive network of primary care and specialty physicians. With more
than 1500 board-certified or board-eligible physicians, 250 advanced practice
providers and 1,800 staff members at 200 locations statewide, the physician
group provides patients with the most innovative treatments and latest technol-
ogies offering more treatment options than anywhere in the state.
CHALLENGE
With the many changes in healthcare regulation, and pressures in keeping
healthcare providers and professionals up-to-speed on the latest technology,
IUHP’s training and support team, who visit multiple physician practices on a
daily basis, needed a better way to manage their technology training and sup-
port efforts throughout the state of Indiana.
Managing the communication, training activities, contact information and fol-
low-up had become nearly impossible. The team was using email, Excel spread-
sheets and Microsoft Word to manage their on-site training activities, which
became very unproductive and ineffective. The team needed a better way to
manage their clinic account and contact data, overall interactions and keep ev-
eryone better coordinated. “We could see that as our organization would grow
our system of using Excel spreadsheets and Microsoft Word wasn’t a sustain-
able model,” says Jim Gordon, Manager, EHR Training and Support at IUHP. “We
needed to find a way to manage and track everything and the solution was
Microsoft Dynamics CRM.”
Overall, IUHP needed a solution that would:
+ Provide a centralized database to consolidate information
+ Allow greater access and visibility into data for better tracking of
activities and follow-ups
+ Improve team productivity and streamline communications
+ Provide greater insight into training needs and student feedback
Minneapolis | Atlanta | Chicago
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