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Complete Commercial Moving suddath.com/workplace E X P E R I E N C E D . I N N O V A T I V E . S C A L A B L E . A MERIC A’ S L A RGE ST CO MMERC IA L MO VER Balancing a move with the ongoing needs of an active business can be complicated, stressful and expensive. At Suddath®, our highest priority is minimizing disruption to your business while providing you unprecedented visibility and control through our industry first, award-winning technology. Additionally, our broad and unique menu of traditional moving services, combined with industry-leading professional planning support, enables you to create flexible, customized solutions that simplify the move process while saving you significant time and expense. Our customers include Fortune 500 companies and thousands of local businesses that all benefit from solutions and technology tailored for the unique challenges of their work environments or industry. With 100 years of experience and specialized expertise in a broad range of industry environments, we can handle any type of move, from organizing a new corporate headquarters move to supporting the opening of a major hospital or hotel. And, for organizations with ongoing or national needs, we have you covered with owned locations across the country and a network of trusted partners around the world. Why choose Suddath E ACH YE A R SUD D AT H: • Moves 135 million square-feet of commercial real estate annually • Is trusted with $2.7 billion worth of customer assets • Relocates 674,000 employee workstations • Serves 2,700 customers Local solutions with national reach for consistency Broad menu of services to save time and money Award-Winning Office Move Technology S P EC IA L I Z ED KNO W L EDGE A ND C A RE IN YOU R INDUSTR Y Because no two clients or environments are the same, each move has different challenges. An office move requires proactive employee communication, careful furniture planning and strict controls to protect confidential documents and ensure technology connectivity, whereas a hospital relocation could include handling critical research, patient records, temperature- sensitive materials, and highly-specialized multi-million- dollar equipment, requiring precise sequencing, proactive coordination of equipment preparations and safety clearances. When you choose Suddath, you gain a partner experienced in even the most challenging relocation environments, using specialized tools, techniques and technology that fit your unique industry requirements, to simplify the move process and avoid costly mistakes. Industries • Corporate • Healthcare • Hospitality CO MP L E TE W ORKP L A C E MOB IL I T Y SOL UTIONS Understanding that many customers need more than just traditional moving services, we provide an extensive range of services to make your overall experience easier and more efficient. These include professional planning support; full-service technology relocation; installation; Moves, Adds, Changes (MAC) solutions; surplus furniture removal and other relocation related services. With Suddath’s broad menu of services, you have the flexibility and empowerment to create customized solutions that simplify your process while saving significant time and expense. Services • Space and furniture planning • Move planning and coordination • Surplus asset planning and decommission • Technology relocation and support • Installation • Moving and storage • Ongoing Moves, Adds,Changes (MAC) • National and global program services • Data Centers • Education • Industrial RE CE NT P R OJE C T S INCLU DE : • Moving over 1,300 city of Portland office employees during reconstruction of the historic Portland Building • Providing ongoing MAC and project support to Emory University Hospital, the largest healthcare system in Georgia • Installing 900 hotel rooms for the 73- story Wilshire Grand Hotel in downtown Los Angeles AWA RD - W INNING OF F IC E MO VE TEC HNOLOG Y At Suddath, we’ve modernized the industry and continue to set the bar with our proprietary office move technology. Our award-winning applications dramatically improve the customer experience through easy-to-use self-service features, access to real-time information and strict controls over inventory and compliance. Using our proprietary technology, we developed a suite of technologies that give you more control over your commercial activities. Now, Tracker enables our customers to monitor and track office moves, manage escalations, automate ongoing service requests, and quickly and easily update occupancy, all in one easy-to-use platform. Suddath’s proprietary move monitoring software gives real-time visibility into office moves. CIO 100 award winner for ground-breaking innovation, Tracker Moves enables customers to monitor progress, inventory flow and compliance. This improves productivity and reduces move time, resulting in cost savings of up to 30 percent. Tracker In Flight is designed for larger projects or multi- phase relocations, it features an in-application help desk that makes it easier to manage escalations and resolve issues while knowing exactly where pain points are during and after a move. Tracker Task is designed for customers who need ongoing facility support, move, add and change (MAC) services. From decommissioning obsolete equipment to reconfiguring space, Tracker Task allows end users to monitor their assets, manage escalations and automate service requests, adjusting quickly and easily as their needs evolve. Tracker Occupancy supports facility teams within medium to large employers fully digitize their tenancy and space needs, giving fast and easy access to office planning tools, progress updates and status reporting. Tracker Moves Tracker In Flight Tracker Task Tracker Occupancy Tracker Learn more at suddath.com/office-moving/innovative-technology Professional space and furniture planning As companies relocate or reengineer their workplace, they may purchase new furniture, reuse existing furniture or blend new and old furniture to accomplish their goals. Companies that are not purchasing all new furniture struggle to find affordable design services. Ensuring the fit and functionality of repurposed furniture cannot be left to chance and requires detailed professional planning. To fill this need, Suddath has licensed interior designers on staff to help you plan space and furnishings in your new location. These services can be delivered either independently or in collaboration with your designer or furniture providers. Our scope of services includes: • Existing occupancy audit, floor plan validation and updates • Office furniture inventory and assessment • Departmental alignment and workflow analysis • Verification of dimensions and layouts in the new space B RO A D MENU OF S ER VIC E S S AVE S TIME A ND MONE Y We pride ourselves on offering a broad menu of services that puts you in the driver’s seat to stay focused on running your business. By directly managing tasks and reducing the number of vendors you need to interact with, Suddath is able to save you precious time and money. No one in our industry has the breadth of resources to provide you with more offerings to maximize your budgeted dollars. • Tailored solutions to meet a full range of needs • Bundled solutions to reduce expense, streamline communication and increase accountability • Reduced complexity and cost working with fewer vendors • Value added professional planning services paired with traditional moving and storage services • Expansion, reduction, realignment or relocation planning • Test fits, floor plans, installation drawings and parts lists • Coordination of parts, repairs, cleaning and installation Move planning and coordination Some companies have the internal resources to plan moves but simply need tools and techniques to help make the process as easy as possible. Other companies lack internal resources and benefit from professional planning assistance to stay focused on core business operations. At Suddath, we offer self-serve tools to make the process easier for companies planning their own move, as well as full planning support solutions for companies who need more help to get their business ready to move with no disruption. Suddath’s move planning services include: • Phase planning, move sequencing, seating assignments and common area planning • To/from list development • Distribution of pre-printed move labels and move instructions • Departmental and employee move training and communications Surplus asset planning and decommissioning With the complexity of a move, it is easy to overlook decommissioning your old space. However, it is important to understand your lease requirements regarding the condition of your vacated space, and to start planning for surplus furniture, fixtures and equipment early. At Suddath, we help reduce the cost and risk associated with space turnover by providing professional planning to help you resell, donate, recycle or dispose of your surplus assets in the most economically and environmentally responsible manner possible. We also provide the labor, equipment and transportation you need to meet your deadlines and properly dispose of confidential documents and data equipment often found in vacated space. Our services include: • Comprehensive property, furniture and equipment inventory • Furniture and electronics valuation, liquidation, donation, recycling and disposal • Systematic removal of confidential information from electronics, furniture and vacated spaces • Spring cleaning, purging, shredding and records management • Building notifications, reservations and security clearances • On-site move coordination • Removal of surplus furniture, fixtures, equipment and data cabling • Fixed asset reporting for asset retirements and compliance • Move-out cleaning, repairs, painting and signage removal • On-site space turnover support CO MP L E TE CO MMERC IA L MO VING A ND ST OR A GE Once the planning phase is done, Suddath is your one-stop-shop for all the services you need. From helping you pack to disconnecting and reconnecting your computers, all the way through placing artwork on walls in the new location, Suddath’s trained professionals have the experience and equipment to get the job done right. Move preparations • Delivery of secure crates and move supplies • Packing support, spring cleaning, purging, shredding and records management • Specialized crating and rigging • Protection of floors, doors, walls, entrances, exits and elevators Technology services • Desktop equipment disconnect, reconnect, wire management and testing • Data center and server room relocation Installation services • Furniture disassembly, installation, reconfiguration, repairs, adjustments and cleaning • Computer monitor arm installation and conversion • Artwork, display boards, signage, racking, shelving and filing systems installation Moving, transportation and storage • White-glove padding, wrapping and cargo protection • Client dashboard for inventory tracking and status updates • Local, interstate and global transportation • Cargo coverage • Warehousing and inventory management Settling in support • Help desk in new space • Unpacking and put-away support • Equipment, supply and debris removal ONG OING S U P P OR T F OR YOU R W ORKP L A C E Industry-leading solutions for moves, adds, changes (MAC) Large organizations have diverse move and facility support needs, and the pace of change is intense. On any given day, there are employee moves, furniture repairs, ergonomic adjustments, computer moves, new- hire set ups and a multitude of other facility support needs. Many organizations attempt to keep all this activity organized with outdated technology and struggle to deliver high levels of internal customer satisfaction in this area of their facility support platform. At Suddath, we combine award winning, industry-first technology and the best service teams in the industry to provide market leading MAC solutions that deliver consistent high-quality results around the globe. Common industry challenges • Lack of structure, poor process and outdated technology • Overspending due to poor service bundling, vendor management and last-minute requests • Poor end-user experience due to lack of communication Suddath MAC solutions • Secure, web-based service management and integration to existing client systems through Suddath’s digital request management system, Portal • Customizable approval management and compliance controls Suddath MAC menu of services • On-site planning, work order management and coordination • CAD and licensed design support • Furniture moves, reconfiguration, installation, repairs and cleaning • Technology equipment moves, connections and cable management • Poor reporting for cost allocation and decision making • Lack of funding to improve existing service request management systems • Inconsistent service crews and poor compliance with facility regulations • Smart service bundling to increase productivity, eliminate waste and reduce cost • Modern communications platform via Portal to improve customer satisfaction • Volume and cost reporting by service type, location and department • Data center and lab relocation • Group moves, first day office set up, daily moves, event support • Warehousing, storage and asset management • Resale, recycle, donation and disposal of surplus furniture and equipment LOC A L SOL UTIONS W I TH NATIONA L RE A C H F OR CONS ISTENC Y We support our clients wherever they need us by combining local presence with global reach. We recently expanded our national footprint to nearly 20 markets by acquiring Daryl Flood Moving and Logistics and have a vetted network of trusted partners around the globe. That means we deliver consistent solutions and standardized processes that can be applied wherever you need us. Whether you’re managing a project in a single location, several projects happening simultaneously in multiple locations or ongoing MAC support across different facilities, Suddath has the resources and reach to meet your needs. SUDDATH LOCATIONS SEATTLE PORTLAND SAN JOSE LOS ANGELES MINNEAPOLIS/ ST.PAUL DALLAS ATLANTA JACKSONVILLE MELBOURNE ORLANDO FORT LAUDERDALE MIAMI TAMPA CHARLOTTE HOUSTON AUSTIN SAN ANTONIO • Broad menu of services available everywhere you need us • Single point of contact and dedicated program delivery teams • 20+ owned domestic locations with a national network of trusted agent partners • Global reach through partners in 150 countries • Wholly-owned global logistics division for competitive transportation services Trusted for 100 Years While Suddath is always on the forefront of technology, we’ve been providing outstanding customer service since 1919. We are proud to maintain a 98% customer satisfaction score based on ratings from customers like you. Our commitment is to always go above and beyond to provide service, value and the latest innovations to make your commercial moves and ongoing projects simpler, faster and better. We promise to… Always ask questions, listen and develop a customized plan for how your business works Every company is different, and no two move plans should be the same. There is no “one size fits all” plan. Help you get ready and make it as easy as possible Our role is to help you prepare in a well thought out and positive way. We make proven tools, techniques and additional services available to streamline the process as you plan, furnish, relocate and support your business. Be honest, upfront, polite and courteous We do not over promise and if we make a mistake, we will let you know immediately, and we will fix it. We also recognize that your people are your greatest asset and we will make sure they are treated the right way. Be responsive and accountable Your project manager will be your single point of contact and is assigned to stay with the project until the end. We will be available to you 24/7/365 — there is no such thing as an unreturned phone call. Additionally, we use the same crews throughout your project, so you know your team from day one and can count on them through completion. Educate our teams upfront and only send professionals We educate our teams upfront to make sure they understand their responsibilities and your priorities. We always make sure to obtain access and security clearances before move day, and all crew members will be in uniform and have met our criminal background check standards. Keep our commitments and make sure you are satisfied We do what we say we are going to do; if your move calls for a project manager, five drivers, twenty movers, five trucks, building protection and 300 dollies at 5:00 PM, that is exactly what you will get. We also continuously follow up with you to see if you need anything and make sure you are completely satisfied. suddath.com/workplace ©2022 Suddath Van Lines, Inc. U.S. DOT No. 29609 Fla. IM No. 1411
