Gain Actionable Insights From A Call Center Sales
Performance Tracking Software
Not all QA services are the same! There are those that give you the
bare minimum, and then there are those that deliver pertinent,
Specializing in quality assurance solutions, Call Criteria has
come up with their signature sales performance tracking
software to better cater to the needs of contact centers.
Serving industries like insurance, mortgage, and
automotive, the company provides you with a deeper
understanding of the factors that affect yours sales.
Traditionally, call centers would
employ QA specialists to determine
whether or not a call has led to a
Through the company's software,
however, you get access to a proprietary
dashboard with more detailed insights
into why your sales agents end up
unsuccessful in certain situations.
One of the program’s features called Rebuttal Opportunities shows the number of times the agents
have attempted to redirect the customers’ objections with counter propositions. DNC Violations, on
the other hand, allows you to determine which agents are following proper procedures.
Beyond providing statistics, the
dashboard also allows you to carry out
qualitative analyses of the calls by
identifying the reasons why the
customers did not convert.
This presents an opportunity for your
sales team to refine their approach and
conduct coaching, where necessary.
The dashboard makes it easy to assess agents’ performance through their individual rankings.
Equipped with this knowledge, you can readily pinpoint which agents require further education
for professional development, and which ones deserve rewards for positive reinforcement.
With this latest addition to their line of
service features, Call Criteria endeavors to
afford their clients the necessary tools to
improve their processes, and ultimately,
their bottom lines.
As the company states, “Everyone wants to gain
maximum return on investment abilities through their
sales. We provide state of the art sales performance