Future Jobs Fund how to guide…
Use Service Level Agreements (SLAs)
We advise Lead Accountable Bodies (LABs) to put in place SLAs, when
looking to outsource FJF opportunities with prospective employers. The
SLA will be of benefit to all parties involved, as it clearly defines the
parameters for delivery and manages any potential risk with outside
This document highlights some of the terms and conditions providers
should consider when putting together a SLA.
• Most important: FJF SLAs must comply with all relevant legislation – for
example, State Aid, Data Protection, Procurement, Intellectual Property,
Human Rights, Sex, Race or Disability Discrimination, Freedom of
Information, Minimum Wage, the Working Time Directive and all other
• Where possible, specify the service and outcomes that you expect to receive
rather than how the services should be provided.
• Use the grant letter as a starting point – make sure that the SLA sets out the
same definitions of Eligible Individuals, Eligible Expenditure, and at least the
minimum criteria on hours, wages, etc.
• Ensure that anything that you want the service provider to deliver is clearly
measurable – and that the responsibilities for measurement are clearly
• Ensure that responsibilities around recruitment are clear (including on how
vacancies are notified, how application and selection will work, role of
Jobcentre Plus, responsibilities to notify Jobcentre Plus of outcomes, giving
• Have clear procedures in place for what happens if an individual leaves
employment early. This must include the obligation to inform Jobcentre Plus
• Set performance expectations. So if the optimal outcome from your SLA is
sustained employment, then agree an expectation on how many employees/
participants will move into sustained employment (including how that will be
measured, and by whom).
• Ensure that there are grievance and complaints