Coaching: A Leadership Skill Coach, Role Model, Counsellor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counsellor or supporter and always a guide. Coaching is based on a partnership that involves giv- ing both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your or- ganization. What You Will Cover: · • The Benefits of coaching • Characteristics of an effective coach • The difference between feedback and coaching • Stages and key elements of coaching • How to apply the coaching stages to real life situations • How to identify coaching situations • How to recognize when an employee is falling short in his/her performance and what to do about it • How to resolve problems that interfere with performance • How to help employees be successful Course Plan: • Develop the coaching and counselling skills that help improve individual performance • Demonstrate the behaviours and practices of an effective coach • Understand how coaching can be used to de- velop your staff • Uncover the employees’ strengths and give them the feedback they need to succeed • Identify employee problems and ways you can help to correct them • Motivate employees to do their best • Conduct a successful coaching discussion It’s Time To Stand Out Register now— Title (Please Circle) Mr Mrs Ms Miss Name Business Name Postal Address State Postcode Telephone Mobile Facsimile Email Website Payment Options: I would like to pay by ? Cheque ? Purchase Order Credit Card Details: ? Visa ? MasterCard ? Amex Credit Card Number: Credit Card Expiry: Name on Card: Signature: REFUND POLICY 1. This contract becomes binding upon payment of tuition fees or return to us of a completed registration form. 2. This agreement and the rights and obligations of the parties hereunder shall be governed and construed in accor- dance with the laws of the State of Queensland. 3. All notices must be in writing. 4. Cancellation before Commencement: 1) More than 7 Days Notice - Full Refund 2) Less than 7 Days Notice but not less than 48 Hours Notice - 50% Refund 3) Less than 48 Hours Notice but more than 24 Hours Notice - 25 % Refund 4) 24 Hours or Less Notice - No Refund will be provided 5. Cancellation after Commencement: After the start of the course a refund of the balance of unused fees may be considered for serious medical reasons only and will be at the sole and unfettered discretion of the course pro- vider. (A Medical certificate is required). 6. One-on-One Personal Computer Training has the right to cancel any course for any reason at any time. If One- on-One Personal Computer Training cancels any course, an alternative offer may be made or the balance of un- used fees will be refunded. Fees will not be refunded for any reason other than the above. 7. The customer and attendee agree that the course provider will not be responsible whatsoever for any damage, loss or claim against or suffered as a consequence of any matter or thing including negligence of the course pro- vider. 8. The customer and attendee agree that they will be jointly and severally liable for any property damaged as a consequence of the attendee’s attendance of a course. 9. All training courses must be paid in FULL, before an attendee’s course position is guaranteed. Purchase Orders with Credit Card Details will only be accepted as having been fully paid if Credit Card Details are included on the Purchase Orders and the Merchant Facility has processed them as valid. We accept the following credit cards – Visa, Mastercard, Bankcard and American Express. 10. By completing the registration form and declaration below you accept the conditions of registration and the cus- tomer and attendee accept that these conditions supersede any conditions noted on any purchase order pro- vided. RTO QLD Pty Ltd Trading as One-on-One Professional Business Training A.B.N: 86 124 003 818 Address: Unit 6, 286 Ross River Rd Aitkenvale Q 4814 Telephone: 07 4728 5582 Fax: 07 4728 5905 Email: info@NQTraining.com One-on-One Professional Business Training is a proud member of the One-on-One Group of Companies − Advanced Writing Skills − Anger Management: Understanding Anger - Yours and Others − Budgets and Managing Money − Building Self Esteem and Assertiveness Skills − Business Etiquette: Gaining That Extra Edge − Business Leadership: Becoming Management Material − Business Writing that Works − Change Management: Change and How to Deal With It − Coaching: A Leadership Skill − Communication Strategies − Conducting Effective Performance Reviews − Conflict Resolution: Dealing with Difficult People − Conflict Resolution: Getting Along in the Workplace − Customer Service Training: Managing Customer Service − Customer Service: Critical Elements of Customer Service − Delegation: The Art of Delegating Effectively − Hiring Smart: Behavioral & Performance-based Techniques − Human Resources Training: HR for the Non HR Manager − Inventory Management: The Nuts & Bolts − Marketing and Sales − Meeting Management: The Art of Making Meetings Work − Motivation Training: Motivating Your Workforce − Negotiating for Results − Orientation Handbook: Getting Employees Off to a Good Start − Performance Management: Managing Employee Performance − Problem Solving & Decision Making − Project Management Training: Understanding Project Management − Public Speaking: Presentation Survival School − Public Speaking: Speaking Under Pressure − Sales Training: Building Relationships for Success in Sales − Sales Training: Dynamite Sales Presentations − Sales Training: Overcoming Objections to Nail the Sale − Sales Training: Prospecting for Leads like a Pro − Sales Training: Selling Smarter − Skills for the Administrative Assistant − SpeakEasy: Conquering Your Fear of Speaking in Public − Stress Management Training − Team Building: Developing High Performance Teams − Teamwork: Building Better Teams − Telemarketing: Using the Telephone as a Sales Tool − The ABC’s of Supervising Others − The Minute-Taker’s Workshop − The Professional Supervisor − Time Management: Get Organized for Peak Performance − Writing Reports and Proposals Other Business Courses Available