Contact Us: info@studyitsm.com
Institute of Advanced Service Management
http://studyitsm.com
Itilpc
ITIL V2 Practitioner Certified Program:
ITIL Agree and Define (IPAD) - Accreditation expected Q3 2007
Program Overview
This new program replaces the individual Service Level Management and Financial
Management for IT
Services Practitioner courses. It focuses on the implementation, management, and optimization
of integrated
processes required for achieving control and stability within an IT infrastructure.
The Agree and Define program is offered over a 5-day period and includes a 2 hours formal
examination on
the afternoon of the fifth day. The course is 40 percent lecture and 60 percent hands-on
individual and group
practical exercises.
Note: The success in achieving certification is highly dependant upon participants’ effort in
doing their
homework, and self-study after the program. Therefore, it is highly recommended that the exam
be scheduled one week to maximum two weeks after the training to allow sufficient time for
preparation
Also available in workshop format without examination
Program added value – provides consultancy advice and sample reusable documents
Audience
• IT professionals and consultants responsible for implementing and/or executing tasks within
the Service
Contact Us: info@studyitsm.com
Level Management, and Financial Management for IT Services processes
• IT staff responsible for the agreement and definition of IT services, especially those who will
participate in
managing, organizing and optimizing the Agree and Define processes in an IT Service
organization which
has implemented, or started to implement, ITIL based Service Level Management and/or
Financial
Management processes
• ITIL Service Level, and Financial Management for IT Services process owners and / or
managers
• IT Service and Project Manager
• Senior technical and operational staff
• Service managers who want to develop their practical knowledge about the Service Level and
Financial
Management processes as descr