Echelon and Convergys Partner to Define Smart
Grid Customer Experience, Drive Customer
Adoption
July 13, 2010 10:53 AM Eastern Daylight Time
CINCINNATI & SAN JOSE, Calif.--(EON: Enhanced Online News)--Echelon Corporation (NASDAQ: ELON)
and Convergys Corporation (NYSE: CVG), a global leader in relationship management, today announced a
collaboration to develop integrated Smart Grid solutions based on Convergys’ highly scalable real time Smart CIS
Solution and Echelon’s Networked Energy Services (NES) System, a leading advanced metering infrastructure
solution. The software will be used to support next generation utility billing and customer energy management
applications.
Convergys and Echelon are joining to provide an integrated metering, rating, billing, and customer care system that
enables customers to easily harvest data from the Echelon NES platform and pass that data in real time to the
Convergys Smart CIS Solution creating an ecosystem that turns data into real-time actionable intelligence, through
which utilities can improve customer control and interaction.
By joining Convergys’ real-time, smart grid billing and customer care solution (CIS) with Echelon’s NES System,
the partners plan to evolve standard "meter-to-cash" solutions to a “customer-to-cash” solution, enabling utilities to
proactively apply the data generated from billions of meter reads per month to customer interactions to drive an
improved customer experience and strong customer adoption.
“Convergys is dedicated to helping our clients make smarter decisions, enhance their relationships with their
customers, and improve their business performance,” said Bob Lento, President, Information Management,
Convergys. “We believe that by collaborating with Echelon through its NES System, we can help improve the
relationship between utilities and their customers by providing real-time energy usage information and a more
integrated customer experience.”
“Today, utilities and customers are unable to fully leverage t