Salesforce is one of the popular CRM Platform which is used to manage customers and their relationships with an organization. It helps businesses to connect with customers by using cloud technology. It also provides flexible functionality for large inventory systems. The application which we would be developed on a software as a service based platform for various enterprises and organizations to manage a large number of products.CRM model used in different organizations to manage interactions with customers by using phone calls, Emails, Meetings, and Social media, etc. It provides a personalized customer experience and also provides “ON DEMAND SERVICESâ€.In this paper, we are discussing Salesforce, Salesforce CRM, Architecture of Salesforce, Benefits, Applications, and its latest Trends. Harshada J. Visave | Prof. Pratibha Adkar "Salesforce – The Future of CRM" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd42559.pdf Paper URL: https://www.ijtsrd.comengineering/computer-engineering/42559/salesforce-–-the-future-of-crm/harshada-j-visave
International Journal of Trend in Scientific Research and Development (IJTSRD)
Volume 5 Issue 4, May-June 2021 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470
@ IJTSRD | Unique Paper ID – IJTSRD42559 | Volume – 5 | Issue – 4 | May-June 2021
Page 1186
Salesforce – The Future of CRM
Harshada J. Visave, Prof. Pratibha Adkar
MCA Department, Modern College of Engineering, Pune, Maharashtra, India
ABSTRACT
Salesforce is one of the popular CRM Platform which is used to manage
customers and their relationships with an organization. It helps businesses to
connect with customers by using cloud technology. It also provides flexible
functionality for large inventory systems. The application which we would be
developed on a software as a service based platform for various enterprises
and organizations to manage a large number of products.
CRM model used in different organizations to manage interactions with
customers by using phone calls, Emails, Meetings, and Social media, etc. It
provides a personalized customer experience and also provides “ON DEMAND
SERVICES”.
In this paper, we are discussing Salesforce, Salesforce CRM, Architecture of
Salesforce, Benefits, Applications, and its latest Trends.
KEYWORDS: CRM, Cloud Technology, On-Demand Services, Salesforce, Software
as a service, Architecture
How to cite this paper: Harshada J. Visave
| Prof. Pratibha Adkar "Salesforce – The
Future
of
CRM"
Published
in
International Journal
of Trend in Scientific
Research
and
Development (ijtsrd),
ISSN:
2456-6470,
Volume-5 | Issue-4,
June
2021,
pp.1186-1188,
URL:
www.ijtsrd.com/papers/ijtsrd42559.pdf
Copyright © 2021 by author (s) and
International Journal of Trend in Scientific
Research and Development Journal. This
is an Open Access article distributed
under the terms of
the
Creative
Commons Attribution
License
(CC
BY
4.0)
(http: //creativecommons.org/licenses/by/4.0)
I.
INTRODUCTION
Salesforce-
Salesforce is one of th