Examsoon.com  The World Renowned  IT Certification Material Provider Exam : HP HP0-003 Title : HP Openview Service Desk5 x Version : Demo Examsoon.com  The World Renowned  IT Certification Material Provider  Important Note, Please Read Carefully  Other examsoon products  All examsoon IT Exam Products  Our products of Offline Testing Engine  Use the offline Testing engine product to practice the questions in an exam environment.  Build a foundation of knowledge which will be useful also after passing the exam.  examsoon Testing Engine  Guarantee  Examsoon provides the most competitive quality of all exams for the customers, we guarantee your  success at the first attempt with only our Certification Question&Answers, if you do not pass the exam at  the first time, we will not only arrange FULL REFUND for you, but also provide you another exam of your  claim, ABSOLUTELY FREE!.  Features  1.  Comprehensive questions with complete details  2.  Instant Downloadable in PDF form.  3.  Verified Answers Researched by Industry Experts  4.  Questions accompanied by exhibits  5.  Drag and Drop questions as experienced in the Actual Exams.  6.  These questions and answers are backed by our GUARANTEE.  7.  Questions updated on regular basis.  8.  Like actual certification exams our product is in multiple­choice questions (MCQs). ExamSoon.com  The World Renowned  IT Certification Material Provider  Help you pass any IT Exams 1. What three actions are available for UI Rules? Select THREE. A.Command Exec B.Auto-update UI version C.Limit Field Value Range D.Update Data E.Archive Data Answer: ACD 2. When exchanging configuration data between HP OpenView Service Desk Management Servers, what requirements are essential? Select TWO. A.The Management Servers must be the exact same version of Service Desk B.Configuration Exchange Filters MUST be defined and associated with Filter Groups C.The Service Desk Management Server MUST be rebooted after a Configuration Exchange Import D.Duplicate Object entries must be removed in the Service Desk performing the Configuration Exchange Import Answer: AB 3. The HP OpenView Service Desk Approval feature may be used with which three object types? Select THREE. A.Problem B.Service Call C.Configuration Item D.Work order E.Maintenance contract F.Person Answer: ABD 4. What are the two activities that apply to Incident Management? Select two. A.Identification and tracking of configuration items B.Support for business operations C.Providing management information D.Implementation and monitoring of changes Answer: CD 5. According to ITIL , once an Incident has been identified as a Problem and service has been restored, who has the responsibility to close the Incident? A.The service desk or help desk analyst B.The problem manager C.The last specialist to work on the problem ExamSoon.com  The World Renowned  IT Certification Material Provider  Help you pass any IT Exams D.The change manager Answer: A 6. According to ITIL , an Incident should be closed when _______? A.related Incidents are closed B.the caller agrees that the call can be closed C.the caller's problem is solved D.the manager of the service desk/help desk group approves the closure of the call Answer: B 7. According to ITIL , where should all bugs be registered in HP OpenView Service Desk? A.in the Configuration Management module B.in the Service Level Management module C.in the Help Desk module D.Software bugs are NOT registered in HP OpenView Service Desk Answer: C 8. Which three supporting processes are essential for formal Service Level Management? Select THREE. A.Incident Management B.Consolidation Management C.Change Management D.Performance Management E.Availability Management F.Operations Management Answer: ACE 9. The goal of Service Level Management is to _______. A.achieve a better relationship between IT and its customers. B.achieve a common understanding between the customer and the service provider regarding managing expectations and delivering results. C.achieve optimal performance of the IT infrastructure. D.manage individual infrastructure components to achieve high levels of throughput and availability. Answer: B 10. The purpose of a Service Level Agreement is to _______. A.increase the performance of the service desk. B.ensure that the business and IT requirements are aligned. C.create a stable IT infrastructure. D.obtain agreement on penalties. Answer: B ExamSoon.com  The World Renowned  IT Certification Material Provider  Help you pass any IT Exams 11. What two factors determine the priority of an Incident? A.impact and deadline B.impact and urgency C.urgency and deadline D.status and impact Answer: B 12. Which three types are valid View types? Select THREE. A.Cross Reference B.Spreadsheet C.Explorer D.Service Tree E.Combination F.Card Answer: CEF 13. Microsoft Visio diagrams can be imported as a _______ A.Chart type view B.Diagram type view C.Map type view D.Tree type view Answer: B 14. Which two items can be printed as a report? Select TWO. A.Templates B.Records C.Views D.Form definitions E.Database views Answer: BC 15. What two actions can be created in the OV Configuration: Actions & Rules -> Actions section? Select TWO. A.System B.View C.Smart D.Rule E.Database Answer: BC Examsoon.com was founded in 2006. The safer,easier way to help you pass any IT Certification  exams . We provide high quality IT Certification exams practice questions and answers(Q&A).  Especially  Adobe,  Apple,  Citrix,  Comptia,  EMC,  HP,  Juniper,  LPI,  Nortel,  Oracle,  SUN,  Vmware  and so on. And help you pass any IT Certification exams at the first try.  we guarantee your success at the first attempt with only our Certification Question&Answers,  if you do not pass the exam at the first time, we will not only arrange FULL REFUND for you,  but also provide you another exam of your claim, ABSOLUTELY FREE!  You can reach us at any of the email addresses listed below.  E­MAIL:  examsoon(at)hotmail.Com  Examsoon.com  The World Renowned  IT Certification Material Provider