Want to learn more about where the future is headed? See what developers are working on, read product reviews, and share your favorite content with everyone.

manojranaweera

<p>ZENDESK MANCHESTER USER MEETING
!
3RD DECEMBER 2013 - MANOJ RANAWEERA
15 MINUTES
• Introduction to edocr.com 
• Our needs 
• Why we chose Zendesk 
• How we continue to use it 
• Why we became a partner 
• The Road ahead!
edocr facts… 
!
!
• 800,000+ prospects 
• 202 countries 
• 35,000+ professionals and 
businesses 
• 135,000+ user accounts 
• 120,000+ documents
edocr.com is 
!
A destination site where buyers  
discover new products, services  
and suppliers through  
document content 
!
Brochures, white papers, reports, 
user manuals 
!
Our needs…. 
!
• Manage how we respond 
to user and customer 
issues 
• Turn FAQs into 
Knowledge Base 
• Manage User Manual
Extending support 
!
• Community - GetSatisfaction 
• Request new features - Uservoice
EDOCR APPS AND WIDGETS
• Customer widget 
• Display your document library making it easy 
for your customers to search and find relevant 
documents 
• Make it easy for Support Agents to add 
documents to Knowledge Base 
• Ticket App 
• enrich tickets with customer support documents 
• Up sell opportunities by adding marketing 
documents
THE ROAD AHEAD…..
</p>

Zendesk User Group Manchester Presentation.pdf