A Courtesy Officer is someone who signs an agreement with the manager to help provide
security for the Apartment Community and can be someone who is a resident or non-
resident and with or without law enforcement experience.
Section 17.1 Essential Duties and Responsibilities of the Courtesy Officer
A. Include the following, but not limited to:
1. Patrols the Community daily. Including roads, buildings, and all common areas.
When applicable, warns residents of any Community policy infractions, such as
loitering, illegal parking, etc.
2. Responsible to respond to all noise complaints and domestic disturbances reported
to Management and/or answering service. The Company usually supplies a pager
unless the officer prefers to use his own.
3. Watches for and reports any irregularities, such as fire hazards, leaking water
pipes, unsecured doors/locks, and any exterior lighting outages.
4. Regulates/monitors vehicle compliance, reports such to Management, and tags
any inoperable and/or illegal car on premises (tags provided by Management).
5. Secures common area, amenity areas, if needed by Management, to include
clubhouse, pool area, and/or fitness center.
6. Responsible to respond to all lockouts. Response will also come from the
7. Must sit stationary in the front of the community in patrol car or personal vehicle
3 to 4 times weekly, for a total of 3 hours each week.
8. Must remain current and in good standing with all lease obligations, including
rental, carport, garage, storage, and cable payments (if applicable), and must
adhere to all Community policies and procedures.
9. If available, need to be present and patrolling Property on July 4th, Halloween,
and New Years Eve.
10. Responsible to maintain a weekly log of all drive-thru’s done, and complaints
responded to, any light outages, and any vehicles tagged to be towed. This log
should be turned in every Friday for Manager’s review. These logs will be
maintained in a binde