Examsoon 9L0-004.pdf

About Global Documents

Global Documents provides you with documents from around the globe on a variety of topics for your enjoyment.
Global Documents utilizes edocr for all its document needs due to edocr's wonderful content features. Thousands of professionals and businesses around the globe publish marketing, sales, operations, customer service and financial documents making it easier for prospects and customers to find content.
Certification Material provide Power Mac G5 Answer Exam Apple logic board World Renowned Examsoon product
Examsoon.com 
The World Renowned  IT Certification Material Provider
Exam
: Apple 9L0-004
Title
: Apple Desktop Service
Exam
Version : Demo
Examsoon.com 
The World Renowned  IT Certification Material Provider 
Important Note, Please Read Carefully 
Other examsoon products 
All examsoon IT Exam Products 
Our products of Offline Testing Engine 
Use the offline Testing engine product to practice the questions in an exam environment. 
Build a foundation of knowledge which will be useful also after passing the exam. 
examsoon Testing Engine 
Guarantee 
Examsoon provides the most competitive quality of all exams for the customers, we guarantee your 
success at the first attempt with only our Certification Question&Answers, if you do not pass the exam at 
the first time, we will not only arrange FULL REFUND for you, but also provide you another exam of your 
claim, ABSOLUTELY FREE!. 
Features 
1.  Comprehensive questions with complete details 
2.  Instant Downloadable in PDF form. 
3.  Verified Answers Researched by Industry Experts 
4.  Questions accompanied by exhibits 
5.  Drag and Drop questions as experienced in the Actual Exams. 
6.  These questions and answers are backed by our GUARANTEE. 
7.  Questions updated on regular basis. 
8.  Like actual certification exams our product is in multiplechoice questions (MCQs).
ExamSoon.com 
The World Renowned  IT Certification Material Provider 
Help you pass any IT Exams
1. Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
A. Discussions
B. Service News
C. User's manual
D. Service manual
Answer: D
2. Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for
replacing a processor?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Answer: C
3. According to Apple service manuals, what steps should you take before performing any take-apart steps
when replacing a part in any Apple product?
A. Lay the product on its side so it will not fall over.
B. Update the product's firmware to the latest version.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Answer: D
4. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource
should you refer this customer to?
A. Downloads
B. Discussions
C. User manual
D. Service manual
Answer: C
5. You require additional information about a specific problem with a customer's Power Mac G5. Which one
of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User's manual
D. Knowledge Base
Answer: D
ExamSoon.com 
The World Renowned  IT Certification Material Provider 
Help you pass any IT Exams
6. A Power Mac G4 (FW 800) boots but produces no startup chime. You have disconnected external
microphones and speakers, verified the volume setting and that mute is not checked. What is the next
recommended step to resolve this issue?
A. Reset Parameter RAM.
B. Replace the internal speaker.
C. Replace the main logic board.
D. Update to the latest version of Mac OS X.
Answer: A
7. You have just reassembled an iMac (Flat Panel) after replacing its logic board. You start up the iMac
and the unit powers on, a startup chime is heard, the hard drive sounds normal, and the unit seems to be
booting, but there is only a blank white image displayed on the LCD display. You shut the unit down,
connect an external VGA display to the iMac and try again. This time, a normal startup sequence is
displayed only on the external VGA display. What is the most likely cause of this problem among the
choices listed?
A. The LCD display is malfunctioning.
B. A faulty replacement logic board was installed.
C. The video cable connector was not reattached to the logic board.
D. The LCD display requires adjustment after logic board replacement.
Answer: C
8. Verifying that a computer functions properly after you repair it ensures that _____.
A. No new issues have arisen.
B. Third-party software is working
C. The original issue has been resolved.
D. The computer falls under service warranty.
E. System Preferences settings are set correctly.
Answer: AC
9. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask
him FIRST?
A. Can you open any files?
B. Can you open other AppleWorks files?
C. What version of AppleWorks are you using?
D. Is your Mac connected to a network?
Answer: B
10. You are troubleshooting an intermittent video issue on an eMac. Which of the following is the most
appropriate way to approach this problem?
ExamSoon.com 
The World Renowned  IT Certification Material Provider 
Help you pass any IT Exams
A. Do nothing. The problem may resolve itself.
B. Run looping diagnostics to verify the issue.
C. Follow component isolation steps to resolve the issue.
D. Replace the Display/Analog Assembly inside the eMac.
Answer: B
11. Which of the following would be the most appropriate question to ask FIRST, when gathering
information from customers about a problem with their Apple product?
A. What is the issue?
B. What operating system are you using?
C. Did you turn off the computer improperly?
D. Is this the first time you have had this problem?
Answer: A
12. You are troubleshooting a Power Mac G5 that will not boot, and emits error tones when powered on.
You suspect that the customer may have installed incompatible or faulty RAM, but you aren't sure. What
should you do to verify the RAM requirements for this Power Mac G5?
A. Call Apple
B. Order Apple RAM
C. Check Specifications
D. Count the RAM sockets on the logic board.
Answer: C
13. Which of the following is the best way to eject a disc when normal methods for ejecting it, such as using
the Mac OS Finder or the keyboard, have not succeeded?
A. Boot into Open Firmware and type 'reset-nvram'.
B. Restart the computer while holding down the mouse button.
C. Remove and disassemble the optical drive to remove the disc.
D. Remove the computer's front bezel and manually pry the disc out of the drive.
Answer: B
14. You have replaced the video card in a Power Macintosh G5. In what THREE ways should you test the
repair before returning the system to the customer?
A. Leave the computer on overnight.
B. Verify that the original symptom is resolved.
C. Verify that no new symptoms have occurred.
D. Run all Apple Service Diagnostic tests for the Power Mac G5.
E. Run Apple Service Diagnostic video tests for the Power Mac G5.
F. Start up the computer in Target Disk Mode to test the internal hard drive.
ExamSoon.com 
The World Renowned  IT Certification Material Provider 
Help you pass any IT Exams
Answer: BCD
15. A customer's Power Mac G5 fails to power on when connected to a known-good power outlet with a
known-good power cord. Which of the following steps should be tried FIRST?
A. Replace the processor(s)
B. Replace the power supply.
C. Reset the logic board PMU.
D. Run Apple Service Diagnostic.
Answer: C
Examsoon.com was founded in 2006. The safer,easier way to help you pass any IT Certification 
exams . We provide high quality IT Certification exams practice questions and answers(Q&A). 
Especially  Adobe,  Apple,  Citrix,  Comptia,  EMC,  HP,  Juniper,  LPI,  Nortel,  Oracle,  SUN, 
Vmware  and so on. And help you pass any IT Certification exams at the first try. 
we guarantee your success at the first attempt with only our Certification Question&Answers, 
if you do not pass the exam at the first time, we will not only arrange FULL REFUND for you, 
but also provide you another exam of your claim, ABSOLUTELY FREE! 
You can reach us at any of the email addresses listed below. 
EMAIL: 
examsoon(at)hotmail.Com 
Examsoon.com 
The World Renowned  IT Certification Material Provider