examsoon 70-271 pdf dumps.pdf

About Global Documents

Global Documents provides you with documents from around the globe on a variety of topics for your enjoyment.
Global Documents utilizes edocr for all its document needs due to edocr's wonderful content features. Thousands of professionals and businesses around the globe publish marketing, sales, operations, customer service and financial documents making it easier for prospects and customers to find content.
window XP Professional user computer file desktop support technician Exam
70-271 MCDST Braindump 
ExamSoon 70-271 Exams
Microsoft Supporting Users and Troubleshooting a MS Windows XP OS
 
O rder : 70-271 Exam
Practice Exam: 70-271
Exam Number/Code: 70-271
Exam Name: Supporting Users and Troubleshooting a MS Windows XP OS
Questions and Answers: 84 Q&As 
Free 70-271 Braindumps
  
  
Exam : Microsoft 70-271
Title : Supporting Users and Troubleshooting a MS Windows XP OS
1. You are a desktop support technician for your company. You are installing Windows XP Professional on a new 
desktop computer. The computer has two IDE hard disks that are connected to a two-channel IDE RAID controller. 
Both hard disks are connected to the same channel.
When you run Windows XP Professional Setup on the new computer, you receive the following error message: "Setup 
did not find any hard disk drives installed in your computer."
You verify that the two hard disks are properly connected to the controller and that both hard disks start when the 
computer is started.
You need to resolve the error and install Windows XP Professional on the new computer.
What should you do?
A. Configure the BIOS of the computer to enable Plug and Play support. Restart the computer and run Setup again.
B. Configure the hard disks to use separate channels on the IDE RAID controller.
C. Modify the BIOS for the IDE RAID controller to configure the boot sequence to start from the first hard disk.
D. Run Setup again. When you are prompted, insert a floppy disk that contains the driver for the IDE RAID controller.
Answer: D
2. You are a desktop support technician for your company. A user uses a printer that is attached locally to his 
portable Windows XP Professional computer. The printer is connected by a USB cable.
The user reports that the printer is not printing. The user states that he can see four print jobs in the print queue, but 
that none of them are printing.
You discover that the user recently returned from a business trip and reconnected the printer. The user printed several 
documents while on the business trip, and those documents are waiting in the print queue.
You need to ensure that the printer functions properly and prints the four waiting print jobs.
What should you do?
A. Instruct the user to clear the Use printer offline command from the Printer menu in the print queue.
B. Remotely stop and restart the Print Spooler service on the user's computer.
C. Remotely stop and restart the Workstation service on the user's computer.
D. Instruct the user to run the net stop spooler command from a command prompt window.
Answer: A
3. You are a desktop support technician for your company. The manager of the sales department configured security 
permissions for a file named SalesProposal.doc, which is located on a Windows Server 2003 file server. She reports 
 
 

 
 
that users can no longer access the file.
Members of the server's local Users group need to be able to read and modify the file. Permissions for the Users 
group are shown in the Users Permissions exhibit. (Click the Exhibit button.)
All other users, except company network administrators, must be prevented from having access to the file. The 
permissions for the Everyone group are shown in the Everyone Permissions exhibit. (Click the Exhibit button.)
You need to ensure that only the correct users can access the file.
What should you ask an administrator to do?
A. Remove the Users group from the file's ACL.
B. Remove the Everyone group from the file's ACL.
C. Restore a copy of the file from a backup tape.
D. Take ownership of the file.
Answer: B
4. You are a desktop support technician for your company. A user named Paul upgrades his Windows 98 portable 
computer to Windows XP Professional. After the upgrade, Paul reports that two applications no longer work and the 
modem is not currently supported by Windows XP Professional.
You need to restore Paul's computer to its state prior to the upgrade. You also need to retain all of the applications, 
files, and personal data on the computer. You want to accomplish this task as quickly as possible.
What should you do?
A. On Paul's computer, run Setup from a Windows 98 installation CD-ROM. 
B. Restart Paul's computer by using the Windows XP Professional CD-ROM. Run the Recovery Console. 
C. On Paul's computer, run System Restore.
D. On Paul's computer, use Control Panel to remove the Windows XP Professional installation from the computer.
Answer: D
5. You are a desktop support technician for your company. The company is upgrading all client computers from 
Windows 98 to Windows XP Professional. The only applications currently installed on the client computers are 
Microsoft Office 2000 and antivirus software.
A user named Maria reports that when she attempts to upgrade her computer to Windows XP Professional, the 
installation process stops responding at the Preparing Installation phase. You confirm that her computer meets the 
minimum hardware requirements for Windows XP Professional.
You need to ensure that Maria can upgrade her computer to Windows XP Professional.
What should you instruct Maria to do?
A. Run the Upgrade Advisor and then restart the installation of Windows XP Professional.
B. Upgrade her computer to Windows XP Home Edition first, and then upgrade to Windows XP Professional.
C. Uninstall Microsoft Office 2000 from her computer and then restart the installation of Windows XP Professional.
D. Uninstall the antivirus software from her computer and then restart the installation of Windows XP Professional.
Answer: D
6. You are a desktop support technician for your company. A system administrator gives you an answer file named 
Companystandard.txt on a floppy disk. You plan to use the Companystandard.txt file to perform unattended 
installations of Windows XP Professional when installing from a Windows XP Professional CD-ROM. 
You use a Windows XP Professional CD-ROM to start the unattended installation on a computer, and then you insert 
the floppy disk into the computer's floppy disk drive. However, Setup prompts you for configuration information.
You need to ensure that Setup will finish without prompting for configuration information.
What should you do?
A. Modify the computer's BIOS settings, and ensure that the computer is configured to start from the floppy drive.
B. Modify the computer's BIOS settings, and ensure that the computer is configured to start from the CD-ROM drive. 
C. Change the name of the answer file to Unattend.txt.
D. Change the name of the answer file to Winnt.sif.
Answer: D
7. You are a desktop support technician for your company. The network consists of an Active Directory domain.
A user reports that he upgraded his computer from Windows 98 to Windows XP Home Edition. After the installation, 
 
 
 

 
 
the user is not able to log on to the domain from the Welcome screen.
You need to ensure that the user can log on to the domain.
What should you do?
A. Instruct the user to log on as an administrator and change the workgroup name to the name of the domain in 
System in Control Panel.
B. Instruct the user to run the Network Setup Wizard.
C. Instruct the user to clear the Use the Welcome Screen check box in User Accounts in Control Panel.
D. Instruct the user to upgrade to Windows XP Professional and join his computer to the domain.
Answer: D
8. You are a desktop support technician for your company. A user attempted to copy an encrypted file from her 
Windows XP Professional client computer to a folder on the network. The folder is located on a Windows Server 2003 
file server.
The user reports that, after she copied the file, the copied file is not encrypted. Instead, the file is compressed.
You need to ensure that the user's file is encrypted on the file server.
What should you do?
A. Instruct the user to move the file to the file server, rather than copying it.
B. Instruct the user to modify the properties of the copied file by selecting the attribute for file encryption.
C. Ask an administrator to grant the user the Full Control share permission to the folder on the network.
D. Ask an administrator to grant the user the Full Control permission on the copied file.
Answer: B
9. You are a desktop support technician for your company. A user in the sales department frequently accesses files 
in a shared folder named SalesDocs on a server named Server7. The user reports that he accidentally deleted a file 
from the SalesDocs folder.
You need to recover the file.
What should you do?
A. Instruct the user to open the Recycle Bin on his client computer and restore the file.
B. Instruct the user to open \Server7SalesDocs in Windows Explorer and select Undo on the Edit menu.
C. Ask an administrator to restore the file from a recent backup tape.
D. Ask an administrator to open the Recycle Bin on Server7 and restore the file.
Answer: C
10. You are a desktop support technician for your company. A user named Roger uses a Windows XP Professional 
computer. The computer contains a folder named Sales, which is shared as Sales Documents. The shared folder 
contains several files. Other users on the network access the shared folder to read and modify the files.
Several users ask Roger to create a simpler name for the shared folder. Roger creates an additional shared folder 
named SalesDocs, which also provides access to the files in Sales.
Users report that they cannot modify the files when using the SalesDocs share name. However, they are able to 
modify the files when using the Sales Documents share name.
You need to ensure that users can read and modify the files by using either share name.
What should you do?
A. Instruct Roger to modify the share permissions on SalesDocs so that the Everyone group has both the Read and 
Write permissions.
B. Instruct Roger to modify the NTFS permissions on Sales so that the appropriate domain user groups have both the 
Read and Write permissions.
C. Ask an administrator to make Roger a member of the local Administrators group on his computer.
D. Ask an administrator to make Roger a member of the local Power Users group on his computer.
Answer: A
11. You are a desktop support technician for your company. A user in the sales department uses a Windows XP 
Professional computer. The computer contains a shared folder named SalesDocs, which contains several Microsoft 
Word documents. The SalesDocs folder is configured with the default share permissions.
The user reports that she cannot modify the NTFS permissions on the SalesDocs folder for a local user group named 
 
 
 

 
 
Sales. The permissions for the Sales group are shown in the following window.
The user wants the Sales group to have only Modify, Read & Execute, Read, and Write permissions. The shared 
folder permissions are configured so that the Everyone group has Full Control permissions.
You need to ensure that the user can properly configure the permissions for the Sales group.
What should you instruct the user to do?
A. Click the Advanced button and disable permissions inheritance.
B. Modify the share permissions so that the Sales group has only Full Control permission.
C. Select the Deny check box next to Full Control in the permissions dialog box.
D. Remove the Sales group from the ACL.
Answer: A
12. You are a desktop support technician for your company. You need to install Windows XP Professional on a 
computer by using Remote Installation Services (RIS).
The computer has a network adapter that is PXE compliant. The network adapter is installed in the second PCI slot. 
You enter the computer's BIOS setting, and you discover that there is no option for selecting a network adapter in the 
boot order settings.
You need to ensure that the computer can start from its network adapter.
What should you do?
A. Restore the default CMOS settings on the computer's motherboard. Restart the computer.
B. Ask an administrator to create a boot disk. Start the computer from the boot disk.
C. Move the network adapter to the first PCI slot in the computer and restart the computer.
D. Move the network adapter to the last PCI slot in the computer and restart the computer.
Answer: B
13. You are a desktop support technician for your company. A user in the sales department creates a folder named 
SalesDocs on his Windows XP Professional computer. The folder contains files that will be read by other members of 
the sales department. All department members belong to a domain global security group named Sales.
The user opens the properties of SalesDocs and selects the Share this folder on the network check box. He 
immediately reports that all network users are able to open the files in SalesDocs.
You need to instruct the user how to ensure that only members of the Sales group can access the files in SalesDocs.
What are two possible ways for the user to achieve this goal? (Each correct answer presents a complete solution. 
Choose two.)
A. Move SalesDocs to the local My Documents folder on his computer. Modify the properties of the My Documents 
folder so that the Share this folder on the network check box is selected.
B. Clear the Share this folder on the network check box. Move SalesDocs to the local Shared Documents folder on 
the user's computer.
C. Modify the NTFS permissions on SalesDocs so that the Sales group has only the Read permission. Remove all 
other users and groups except SYSTEM and Administrator from the NTFS permissions dialog box.
D. Modify the share permissions so that only the Sales group has the Read permission and no other users or groups 
are listed in the share permissions dialog box.
Answer: C AND D
14. You are a desktop support technician for Contoso, Ltd. You need to install Windows XP Professional on a new 
desktop computer and to join the computer to the Active Directory domain named contoso.com.
During the installation process, you enter static IP addresses for the computer, default gateway, and DNS server. 
When you attempt to join the computer to the domain, you receive the following error message: "An invalid domain 
was specified. Would you like to proceed for now and try to join a domain later?"
You verify that the domain name is entered correctly and that the computer is physically connected to the network. 
You are able to log on to the domain from your own computer.
You need to join the new computer to the domain and complete the installation of Windows XP Professional.
What should you do?
A. Configure the TCP/IP properties of the new computer to disable the use of an automatic private IP address.
B. Configure the TCP/IP properties of the new computer to use the correct IP address for the default gateway and 
DNS server.
 
 
 

 
 
C. Verify with your network administrator that the DHCP server is running and online.
D. Type the domain name as www.contoso.com when joining the domain.
Answer: B
15. You are a desktop support technician for your company. The company recently replaced one user's Windows 
2000 Professional client computer with a new Windows XP Professional computer. The computer is a member of a 
workgroup.
The user reports that the new computer does not allow him to specify individual user permissions for a new shared 
folder he created on his computer. He was able to specify individual permissions on his Windows 2000 Professional 
computer.
You need to ensure that the user can specify individual user permissions for the shared folder.
What should you do?
A. Instruct the user to disable simple file sharing.
B. Instruct the user to log on to the computer by using his local administrator account.
C. Configure the user's computer so that the Server service starts automatically.
D. Configure the user's computer to run the net share command at startup.
Answer: A
16. You are a desktop support technician for your company. The manager of the sales department reports that 
unauthorized users are making changes to several sales files located on a Windows Server 2003 file server named 
FS01. She has configured the appropriate permissions and file auditing on the files. However, no audit information is 
generated on the server when users access the files.
You confirm that the manager has the ability to modify file permissions and auditing settings on the sales files. You 
also confirm that the manager has access to the correct logs to review audit information.
You need to ensure that all access to the sales files is tracked.
What should you do?
A. Instruct the manager to audit only successful file access to the sales files on FS01.
B. Instruct the manager to create a file for the security log on FS01.
C. Ask an administrator to enable auditing on FS01.
D. Increase the security log size on FS01.
Answer: C
17. You are a desktop support technician for your company. A Windows XP Professional computer named Client1 
contains a folder named Docs. The user of Client1 wants to make the files in Docs available for reading by all other 
network users.
You need to ensure that the files are available.
What should you instruct the user to do?
A. Copy the files to the Shared Documents folder on Client1.
B. Share the folder by using the default share permissions.
C. Copy the files to the My Documents folder on Client1.
D. Configure NTFS permissions on the files so that the Everyone group has only the Read permission.
Answer: B
18. You are a desktop support technician for your company. A user has a printer attached locally to her Windows XP 
Professional client computer.
The user reports that the printer is not working properly. When she prints a one-page Word document, the printer 
produces several pages, each with one line of random characters. The user states that the printer is new, and that 
she installed a printer driver from the manufacturer's Web site.
You need to ensure that the user's printer works properly.
What should you do?
A. Instruct the user to install the Windows XP-compatible printer driver that was supplied with the printer. 
B. Instruct the user to modify the printer's properties in Windows so that the print mode is set to Raw.
C. Remotely stop and restart the Print Spooler service on the user's computer.
D. Remotely use System Restore on the user's computer to roll back to a System Restore point prior to the printer 
 
 

 
 
driver installation.
Answer: A
19. You are a desktop support technician for your company. The company has a volume licensing agreement to 
install Windows XP Professional.
You travel to a branch office to repair a failed hard disk on a computer running Windows XP Professional. You do not 
bring a Windows XP Professional CD-ROM with you. You purchase a retail copy of Windows XP Professional, and 
you insert the CD-ROM to start the installation. During Setup, you are prompted for the product key. 
You need to complete the setup of Windows XP Professional.
What should you do?
A. Type the product key for the company's Windows XP Professional volume license.
B. Type the serial number that appears in the System Properties dialog box of another Windows XP Professional 
computer in the branch office.
C. Type the retail product key that appears on the back of the Windows XP Professional CD-ROM case. 
D. Restart the computer and press the F5 key during Setup.
Answer: C
20. You are a desktop support technician for your company. Three users named Anne, Eric, and Helen share a single 
Windows XP Professional client computer. The users log on by using their own local user accounts. None of these 
users have administrative rights on the computer. The computer is a member of a workgroup.
Anne creates confidential Microsoft Word documents and places them in a folder named Confidential. The Confidential 
folder is located on an NTFS partition.
Anne wants to ensure that Eric and Helen cannot access any files in the Confidential folder. Anne reports that the 
Properties dialog box for the folder does not include a Security tab.
You need to ensure that the files in the Confidential folder can be accessed only by Anne.
What should you instruct Anne to do?
A. Log on and move the Confidential folder to the My Documents folder. Then make the My Documents folder private.
B. Modify the Confidential folder's properties so that the Compression attribute is enabled.
C. Use Word to configure the files in the Confidential folder to require a password before allowing the file to be 
modified.
D. Create a new compressed folder named Confidential.zip. Then move the Confidential folder into the new 
compressed folder.
Answer: A
More 70-271 Braindumps Information 
Exam Description
1. ExamSoon offer free update service for three month.
After you purchase our product, we will offer free update in time for three month. 
2. High quality and Value for the 70-271 Exam. 
ExamSoon Practice Exams for 70-271 are written to the highest standards of technical accuracy, provided by our 
certified subject matter experts and published authors for development.
3. 100% Guarantee to Pass Your MCDST exam and get your MCDST Certification.
We guarantee your success in the first attempt. If you do not pass the MCDST "70-271" (Supporting Users and 
Troubleshooting a MS Windows XP OS on your first attempt, send us the official result. We will give you a FULLY 
REFUND of your purchasing fee and send you another same value product for free.
4. ExamSoon MCDST 70-271 Exam Downloadable. 
 
 
 
  
 
 
 

 
 
 
  
 
Our PDF or Testing Engine Preparation Material of MCDST 70-271 exam provides everything which you need to pass 
your exam. The MCDST Certification details are researched and produced by our Professional Certification Experts 
who are constantly using industry experience to produce precise, and logical. You may get "70-271 exam" questions 
from different websites or books, but logic is the key. Our Product will help you not only pass in the first Supporting 
Users and Troubleshooting a MS Windows XP OS( MCDST ) exam try, but also save your valuable time.
Comprehensive questions with complete details about 70-271 exam.  
70-271 exam questions accompanied by exhibits. Verified Answers Researched by Industry Experts and almost 
100% correct. 
Drag and Drop questions as experienced in the Real MCDST exam. 70-271 exam questions updated on regular basis. 
Like actual MCDST Certification exams, 70-271 exam preparation is in multiple-choice questions (MCQs). Tested by 
many real MCDST exams before publishing. 
Try free MCDST exam demo before you decide to buy it in http://www.ExamSoon.com 
High quality and Valued for the 70-271 Exam: 100% Guarantee to Pass Your 70-271 exam and get your MCDST 
Certification. Come to http://www.ExamSoon.com The easiest and quickest way to get your MCDST Certification.
ExamSoon professional provides MCDST 70-271 the newest Q&A, completely covers 70-271 test original topic. With 
our completed MCDST resources, you will minimize your MCDST cost and be ready to pass your 70-271 test on Your 
First Try, 100% Money Back Guarantee included! 
70-271 Exam Study Guide 
70-271 exam is regarded as one of the most favourite MCDST Certifications. Many IT professionals prefer to add 70 
271 exam among their credentials. ExamSoon not only caters you all the information regarding the 70-271 exam but 
also provides you the excellent 70-271 study guide which makes the certification exam easy for you. 
ExamSoon Engine Features
Comprehensive questions and answers about 70-271 exam  
70-271 exam questions accompanied by exhibits 
Verified Answers Researched by Industry Experts and almost 100% correct
70-271 exam questions updated on regular basis 
Same type as the certification exams, 70-271 exam preparation is in multiple-choice questions (MCQs). 
Tested by multiple times before publishing
Try free 70-271 exam demo before you decide to buy it in ExamSoon.com 
ExamSoon Help You Pass Any IT Exam
ExamSoon.com offers incredib le career enhancing opportunities. We are a team of IT professionals that focus on providing 
our customers with the most up to date material for any IT certification exam. This material is so effective that we Guarantee 
you will pass the exam or your money back.
70-272  Supporting Users and Troubleshooting Desktop Applications  
70-271  Supporting Users and Troubleshooting a MS Windows XP OS  
Related 70-271 Exams
Other Microsoft Exams
70-646 
MB2-298 
70-567 
70-089 
70-
551CSharp 
70-
442GB2312 
MB3-010 
70-652 
MB3-528 
MB5-625 
70-215 
70-549C 
MB6-283 
MB4-174 
70-293 
MB3-230 
70-547VB 
MB2-634 
70-500 
70-
444GB2312