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Exam
: Microsoft 70-271
Title
: Supporting Users and
Troubleshooting a MS
Windows XP OS
Version : Demo
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1. You are a desktop support technician for your company. You are installing Windows XP Professional on a
new desktop computer. The computer has two IDE hard disks that are connected to a two-channel IDE
RAID controller. Both hard disks are connected to the same channel.
When you run Windows XP Professional Setup on the new computer, you receive the following error
message: "Setup did not find any hard disk drives installed in your computer."
You verify that the two hard disks are properly connected to the controller and that both hard disks start
when the computer is started.
You need to resolve the error and install Windows XP Professional on the new computer.
What should you do?
A. Configure the BIOS of the computer to enable Plug and Play support. Restart the computer and run
Setup again.
B. Configure the hard disks to use separate channels on the IDE RAID controller.
C. Modify the BIOS for the IDE RAID controller to configure the boot sequence to start from the first hard
disk.
D. Run Setup again. When you are prompted, insert a floppy disk that contains the driver for the IDE RAID
controller.
Answer: D
2. You are a desktop support technician for your company. The company has a volume licensing agreement
to install Windows XP Professional.
You travel to a branch office to repair a failed hard disk on a computer running Windows XP Professional.
You do not bring a Windows XP Professional CD-ROM with you. You purchase a retail copy of Windows XP
Professional, and you insert the CD-ROM to start the installation. During Setup, you are prompted for the
product key.
You need to complete the setup of Windows XP Professional.
What should you do?
A. Type the product key for the company's Windows XP Professional volume li